Night Auditor (Ibis Betim)

Description of the job

Objective:

Ensure the faithful compliance with established processes and procedures for the area, as well as receive guests/customers at the front desk or by phone, attending to excellence standards in service and brand.

Duties and Responsibilities:

• Verify if processes and documents follow company norms, issuing reports when necessary.

• Receive guests, providing information and assisting throughout their stay.

• Perform check-in and check-out, organizing processes and receiving payments.

• Follow reception procedures, including billing and self-control.

• Act in emergency situations and report occurrences to the superior.

• Make backups and server procedures.

• Moderate conflicts and register abnormalities.

• Verify maintenance and security through check-list.

• Nourish system with reservations and operate loyalty program.

• Emit invoices and forward data to the administrative sector.

• Perform shift handover and orient support team.

• Answer phone according to brand standard and keep files organized.

• Execute other activities as needed for the area.