Network Operations Analyst

Job description

Greetings from TCS!!!

Join us and be part of TCS's AI Cloud transformation journey!

About the Unit:

TCS Cloud is accelerating the shift to an AI-powered, cloud-first future. As a strategic transformation partner to the world's leading enterprises, it is helping businesses reimagine their core, modernise platforms, unlock data-driven intelligence, and scale innovation through cloud, AI, cybersecurity, automation, and digital engineering. By combining deep industry expertise with cutting-edge technologies, TCS Cloud is enabling the rise of agile, resilient, and intelligent enterprises built to thrive in a rapidly evolving digital world.

Job Title: Network Operations Analyst

Job Location : Hyderabad/ Chennai

Experience required : 5-8 years

Job Description:

Provide L2 support for network incidents, service requests, and operational issues.
Monitor network infrastructure and respond to alerts proactively.
Troubleshoot routing, switching, wireless, and WAN connectivity issues.
Perform root cause analysis (RCA) and implement corrective actions.
Escalate complex issues to L3 engineering teams when required.
Ensure adherence to operational SLAs and OLAs.
Network Administration
Configure and maintain routers, switches, wireless access points, and controllers.
Support VLAN provisioning, trunking, port management, and network segmentation.
Manage IP addressing, DNS, DHCP, and NTP services.
Perform firmware and software upgrades on network devices.
Maintain network inventories and documentation

Research Study: Cloud strategy and transformation- https://www.tcs.com/what-we-do/services/consulting/cloud-strategy-transformation

Required skills

documentation ai automation cloud corrective actions dns cybersecurity root cause analysis dhcp routing switching slas switches controllers l2 support wireless network devices routers rca network administration software upgrades wireless access points hyderabad chennai digital engineering ip addressing network segmentation trunking alerts service requests operational issues port management firmware upgrades olas ai cloud wan connectivity network incidents network operations analyst tcs cloud network infrastructure monitoring l3 engineering vlan provisioning ntp services network inventories

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