Network Control Tower Manager (All Genders)

We are seeking a proactive and detail-oriented Network Control Tower Specialist to oversee the end-to-end parcel journey across our logistics network. This role is critical in ensuring seamless handover processes between Fulfillment Centers (FCs), Last Mile Service Providers (LSPs), and Delivery Service Providers (DSPs), while driving continuous improvement and operational excellence.

Key Responsibilities

Parcel Journey Monitoring & Communication

• Daily monitoring and control of parcel handover processes: FC → 1st leg carrier → DSP.
• Proactive communication with LSPs and DSPs to prevent delays and ensure smooth operations.

Root Cause Analysis & Escalation

• Investigate and analyse delays in parcel journeys.
• Provide timely updates to stakeholders and ensure execution of corrective actions.
• Conduct trend analysis and forecast potential disruptions.

Reporting & Planning

• Prepare and distribute the Daily Wake-Up Report (network health check).
• Own weekly truck planning across the network and actively participate in booking calls.
• Adjust truck schedules daily based on order volumes.

Operational Excellence

• Drive continuous improvement of Network Control Tower processes.
• Monitor system timestamps and escalate missing data to relevant teams.
• Track equipment availability across FCs and DSP hubs.

Service Desk & System Maintenance

• Manage and resolve Service Desk tickets from FCs and DSPs.
• Perform regular master data updates and monitor system tools and applications.