CRA GROUP RECRUITMENT AND PAYROLL LTD
10 months ago
Neighbourhood housing officer
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Company information
- Company
- CRA GROUP RECRUITMENT AND PAYROLL LTD
- Location
- UK, London, Central London, St Pancras United Kingdom
- Posted
- 10 months ago
Job description
3 months contract with local authorityAs a Neighbourhood Housing Officer, you will be pivotal in delivering a variety of services to our residents, embodying a culture of respect and relational practice. Your role is essential in placing residents at the heart of our operations, making a significant impact on our neighborhoods and communities. We seek someone enthusiastic about our mission to make Camden the best place to live and work, with a passion for delivering services that prioritize the best outcomes for residents.
Responsibilities:
RequirementsRequirements:
Responsibilities:
- Proactively manage estates and blocks across tenures, ensuring resident-focused service in line with our standards and values.
- Serve as the primary local contact for residents and stakeholders, providing support and early intervention to sustain tenancies.
- Collaborate with vulnerable tenants, making referrals and liaising with partners to ensure appropriate support.
- Utilize tenancy enforcement tools proportionately to resolve issues, ensuring compliance with statutory and regulatory frameworks.
- Support victims of Domestic Abuse, taking necessary steps to manage risk.
- Investigate and manage reports of nuisance and anti-social behavior (ASB) to prevent escalation, working with other services for resolution.
- Deliver responsive housing management to maintain clean, safe, and well-maintained communal areas, including scheduled inspections.
- Engage with residents, Tenant Resident Association representatives, and partners, occasionally outside normal working hours.
- Participate in the evaluation, development, and continuous improvement of services, staying updated with policies and procedures.
RequirementsRequirements:
- Passion for housing equality, ensuring everyone has access to a decent, safe, and warm home.
- Proactive approach to addressing problems and supporting residents early.
- Commitment to making services accessible, transparent, and easy to navigate.
- Caring attitude, prioritizing residents' happiness and well-being.
- Strong collaboration and communication skills, working effectively with teams and the community.
- Proficiency in using relevant software and information systems for efficient operations.
- Dedication to equality, diversity, and inclusion, promoting these values within the community.
- Understanding of safeguarding, health, and safety responsibilities, supporting residents' well-being.
- Experience working with survivors and perpetrators of domestic abuse, with a trauma-informed approach.
Required skills
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