National Control Centre Supervisor

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, is inviting individuals to apply for vacancies (2 vacancies) in our National Control Centre (NCC) reporting to the General Manager Intelligence, Proactive Operations Risk and Security.

About the role

This role is responsible for ensuring the supervision of NCC Controllers who monitor Cash branch security systems and subsystems, including, but not limited to: Listener, KABA, OTC, Geotab, Mobility, and Risk360. This role also ensures that all Health & Safety policies, NCC procedures, processes, rules, and regulations are adhered to, and are regularly reviewed and updated. Effective Liaison with the Risk and Security Director

Key Performance Areas Include:

Supervision of NCC Controllers

• Leads by example in living the values of the organisation

• Ensures the department is fully equipped to handle the workload and distribute workflow

• Creates an environment that fosters teamwork and cooperation among team members

• Communicates effectively, building and maintaining relationships

• Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching, performance improvement, and the creation and implementation of individual development plans

• Monitors implementation of training needs as per individual development plans

Compliance and Monitoring

● Respond to employees’ safety concerns and institute investigations

● To ensure that customers’ expectations are exceeded whenever possible.

● To ensure that all systems are followed and to treat customers in a friendly and polite manner and do everything in their power to exceed customers’ expectations.

● To deal with customer feedback, whether positive or negative, in a courteous, efficient and timely manner

● The compliance controller must ensure OHS compliance of all drivers and circulate reports on a daily, weekly and monthly basis to the General Managers, National Fleet Manager as well as the Regional and National management committee members.

● The compliance controller will monitor the safety of our drivers using CCTV where available to identify non-conformance on OHS

● The compliance controller must identify tracking units which are not downloading and investigate why this is the case and provide feedback within 48hrs. If the unit is faulty repairs should immediately be affected with the fleet manager

● Escalating exceptions and running trip reports from daily mileage reports to assist in investigating the deviations and violations

● Circulate the daily, weekly and monthly fleet reports relating to safety violations identified

● Running and circulating the weekly risk management reports in line

with the driver performance

● Ensuring overall adherence to ALL Fleet related SOPs Nationally on Risk360

● Interrogating the feedback on daily fleet exceptions reports nationally and ensuring that corrective action is taken

● Driver performance and Site Visits-Driver behavior to be monitored and site visits measured against agreed client SLA requirements.

Equipment / Infrastructure

● Ensure that the tracking equipment is in good working order and that damage or equipment failures are reported to the fleet Manager immediately

● Ensure that the policies and instruction issued are followed in th event of down time to minimize service interruptions

● Ensure a proper hand-over of all equipment at shift change and confirm that all equipment is in working order

● Conduct scheduled tests of systems and report any faults immediately

Administration

● Ensure that all procedures are stringently adhered to

● Check the information / reports (customer reports etc) provided to staff and management and correct obvious errors / omissions before forwarding the report.

● Ensure that any short shift status in the contact center is communicated to the NCC manager.

Environmental Health & Safety (EHS) Support to the Business

● Support EHS efforts of the Company

● Ensure that all unsafe acts and conditions are reported to management

● Ensure familiarity and compliance with OHS policies and standards

● Ensure that all tasks are performed in the safest possible manner

● Use prescribed personal protective wear when required and always adheres to safe work procedures when operating tools or equipment

● Participate with Managers in conducting regular Self-Inspections

● Attend relevant safety meetings and safety discussion sessions

● Participate in safety forums created by the company for examplesafety meetings and safety talks

● Report all safety incidents to the relevant people

● Discuss all safety incidents

● Attend safety education and refresher programs

● Comply with safety policies and procedures at the workplace

Qualification, Experience and Skill Requirements:

• A valid Grade 12 certificate

• ● A three year Degree or National Diploma in Health and Safety or Safety Management or equivalent qualification advantageous

• Mininmum of 2 years working experience

• Knowledge of relevant Legislations, security regulations, standards, incident, investigations techniques, risk assessment methodologies

• Computer Literacy (Microsoft Office & Outlook, Google).

• Supporting and working with others

• Delivering objectives

• Dealing with complexity

• Acting professionally

• Delivering great customer service

If this sounds like the right fit, we encourage you to apply