National B2B Aftersales & Fleet Account (Aftersales & Fleet Services)

ROLE OVERVIEW We are looking for a National B2B Aftersales & Fleet Account to lead and optimize the end-to-end aftersales service relationship with key B2B customers across the automotive sector. In this role, you will act as a strategic partner and operational reference point , ensuring high service performance and customer satisfaction. You will coordinate cross-functional teams (Call Center, Customer Care, Technical, Parts, and Brand organizations) to deliver efficient, consistent, and high-quality aftersales services that meet or exceed customer expectations. This includes managing and optimizing the entire aftersales process from order to delivery, ensuring seamless communication with customers, and resolving any issues promptly. You will also work closely with internal stakeholders to identify and implement process improvements, leveraging data insights to drive business decisions. The ideal candidate should have a strong understanding of the automotive sector, excellent communication skills, and experience in managing complex relationships with key customers. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.