Multi Skilled Operative

We are delighted to be working in partnership with Muir Group, who are seeking a talented Multi-Skilled Operative to join their Homes team. This is an excellent opportunity to become part of a respected organisation, delivering high-quality repairs and maintenance services while living the We're Muir values.

Purpose

Deliver efficient, high-quality repairs and maintenance (joinery, plumbing, building) across tenanted properties, empty homes, and planned projects, ensuring excellent customer service and workmanship.

Salary & Package

• Salary: £36,228 per Annum
• Pension: 4% employers
• Package: Van and Fuel Card
• Hours: 40 hours
• Location: Muir are based in Chester, their properties cover the North West, we aim to minimise travel as much as possible
• Holidays: 23 increasing to 26 with service

Key Responsibilities

• Represent Muir Group positively, following We're Muir values.
• Complete repairs to high standards, protecting customer property and leaving work areas tidy.
• Aim for first-time fixes and follow appointment processes.
• Work safely, complying with Health & Safety requirements.
• Use mobile technology for accurate, real-time reporting.
• Resolve routine issues independently, liaising with Team Leader when needed.
• Work collaboratively across teams and communicate courteously with customers.
• Participate in emergency call-out rota.
• Maintain accurate documentation (timesheets, vehicle checks).
• Manage van stock and liaise with suppliers.
• Uphold corporate image through professional conduct, uniform, tools, and vehicle care.
• Identify and report property or safeguarding concerns.
• Support apprentices and colleagues when required.
• Attend corporate events and contribute to service improvement.

Requirements

Essential:

• Qualifications in at least one trades (C&G, NVQ or equivalent).
• Broad knowledge of multi-skilled building activities.
• Health & Safety awareness.
• Computer literacy or willingness to learn.
• Valid UK driving licence.
• Strong teamwork, customer focus, and alignment with We're Muir values.
• Self-motivated, flexible, and able to work alone or as part of a team.

Desirable:

• Housing sector experience.
• Knowledge of repairs legislation (incl. Awaab's Law).
• Asbestos awareness.
• Willingness to work outside standard hours.
• Ability to support apprentices and advise colleagues.
• Understanding of Equality, Diversity & Inclusivity.
• Empathy and ability to handle difficult conversations.

Personal Attributes

• Role model for Muir values.
• Passionate about customer service and continuous improvement.
• Diplomatic, confidential, and respectful.
• Champions safe, warm, quality homes.