Motel Manager

About the company: Kaya Hotels Pty Ltd, trading as Milgate Motel, is a welcoming accommodation provider located in Casino, NSW, offering comfortable and well-maintained rooms for guests seeking a convenient and pleasant stay. The motel is focused on delivering reliable guest service, efficient daily operations, clean facilities and a positive accommodation experience. With attention to guest satisfaction, operational consistency and effective facility management, the business continues to support the local community through its commitment to providing quality accommodations and exceptional customer service. Job Summary: The Motel Manager is responsible for overseeing the day-to-day operations of the motel, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing front desk staff, coordinating room maintenance and housekeeping, handling guest complaints and resolving issues in a timely manner. The successful candidate will have excellent communication skills, be able to work independently and as part of a team, and possess strong problem-solving abilities. Responsibilities: * Manage the front desk and reception area, ensuring that all guests are greeted warmly and efficiently checked-in and out. * Coordinate room maintenance and housekeeping activities to ensure that rooms are clean and well-maintained. * Handle guest complaints and resolve issues in a timely and professional manner. * Supervise and train front desk staff to provide excellent customer service. * Manage the motel's inventory, including linen, toiletries, and other supplies. * Assist with budgeting and financial planning for the motel. * Develop and implement strategies to increase guest satisfaction and loyalty. * Collaborate with other departments to ensure that all aspects of the business are running smoothly. Requirements: * 2+ years experience in a hospitality or customer service role. * High school diploma or equivalent required; degree in hospitality, tourism or related field preferred. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Strong problem-solving abilities and attention to detail. * Ability to lift up to 25kg (55lbs) occasionally. Benefits: * Competitive salary package. * Ongoing training and professional development opportunities. * Opportunities for career advancement within the company. * A supportive and collaborative work environment.