Mobilfunk Inbound Support - Freelancer Basis - Worldwide - 100% Remote

Do you already know the hey contact heroes?

No, not yet? Then it's time!

The hey contact heroes stand for true innovations in customer service! We have specialized in providing top-notch customer service solutions. With over 500 agents, we are now operating in 17 countries around the clock and around the globe.

100 % Remote - worldwide (except: Germany)

The hey contact heroes are starting a new, larger project for a well-known mobile phone brand in the prepaid customer service area. This is an inbound service.

We are looking for reliable, motivated freelancers worldwide who live and work outside of Germany to support us long-term in inbound customer service.

If you live and work outside of Germany and want to freelance remotely, then you're exactly right with us.

Your Mission:

• Processing inbound calls around prepaid products, tariffs, SIM cards, recharges, and technical basic inquiries
• Professional project environment with fixed contact partners
• Flexible working hours within the scope of the project; you decide when you work
• Payment per hour or per productive minute (depending on the project model)
• 100 % Remote - Work from your location worldwide (except Germany)

Your Profile:

1. Legal & formal requirements:

• Self-employment/freelancer status in the country of residence
• Residence outside of Germany
• Able to submit proper invoices according to the laws of your own country to international clients (us)
• Compliance with tax obligations in your own country

2. Professional & personal requirements:

• German language skills at C1/C2 level
• Experience in telephone customer service is an advantage
• Self-organized work style and organization
• Long-term interest in project collaboration

3. Technical requirements:

• Stable internet connection (at least 50 Mbit/s)
• Headset, two monitors, webcam, and a powerful PC
• A quiet, undisturbed workspace in your home office (no insight/access for third parties)
• Safe handling of web-based tools

Our Offer:

• Larger project with stable utilization over a long period
• Attractive and fair conditions, depending on the project model
• Personal support from an experienced team
• High flexibility; you plan your assignments independently

Sounds good? Then we look forward to your application!

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