Mobile Hardware Technical Support Level 1 (Bilingual Spanish) | Mexico-Based

Job summary:
We are seeking a skilled Mobile Hardware Technical Support Level 1 Agent ​with a background in Unix, Networking, and Command-line interface (CLI) operations. As an integral part of our technical support team, you'll be responsible for providing expert-level assistance to resolve technical issues, ensuring optimal functionality of our products & services.

Compensation and Benefits:

• Salary Range: $1,120 - $1,400
• Permanent Work from Home
• Paid Time Off (VL/ SL)
• Annual Bonus
• Monthly Performance Bonus
• Health Allowance

Key Responsibilities:

• Technical Troubleshooting: Utilize knowledge of Unix-based systems, networking protocols, and CLI tools to diagnose and resolve technical issues efficiently.
• Customer Support: Deliver exceptional customer service by promptly responding to inquiries, guiding users through issue resolution, and ensuring a positive support experience
• Ticket Management: Manage and prioritize incoming technical support tickets, ensuring timely resolution within defined service level agreements (SLAs).
• Collaboration: Work closely with team members such as engineering, operations, and product development to escalate complex issues, provide feedback, and contribute to continuous improvement initiatives.

Qualifications:

• Solid experience in customer service, preferably in a technical support role
• Tech-savvy with a strong understanding of troubleshooting technical issues
• Experience with Unix-based systems, networking, and command-line interface (CLI) operations is a plus
• Strong problem-solving skills and ability to work in a fast-paced environment
• Excellent communication skills in both English and Spanish
• Ability to manage and prioritize multiple support tickets effectively
• Strong collaboration skills to work with cross-functional teams

If you are a tech-savvy and detail-oriented professional with experience in mobile hardware support and bilingual communication, we encourage you to apply and become part of our dynamic team.

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