Junior IT Support Specialist (with German) @ Capgemini

Your Profile

• Very good knowledge of German and English languages.
• Motivation to start a career in IT and readiness to learn new technologies.
• Positive attitude, problem-solving orientation, and a "can-do" approach.
• Ability to communicate clearly and cooperate in a team.
• Welcome: Basic IT knowledge (Windows, Microsoft products, internet, hardware devices) or technical aptitude.

Choosing Capgemini means choosing a company where you can shape your career the way you want, where you will receive support and inspiration from colleagues around the world, and where you will redefine what is possible for you. Join us and help leading organizations worldwide unlock the potential of technology and build a more sustainable, equal opportunity world.

Your Role

As a Junior IT Support Specialist, you will be the first point of contact for users reporting basic technical issues. Your task will be to provide support in German and English, diagnose incidents, and give clear instructions to help users regain access to applications, systems, or devices. For more complex issues, you will collaborate with experienced IT teams, ensuring efficient and professional resolution of matters.

What You'll Love About This Job?

• Practical benefits: private medical care Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance, and over 40 options on our NAIS benefits platform, including Netflix, Spotify, or a sports card.
• Access to over 70 training paths with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Immerse yourself in the world of knowledge with free access to the Education First language platform, TED Talks and Udemy Business, as well as materials and training.
• Enjoy a hybrid work model that fits your life – after completing onboarding, combine work in a modern office with ergonomic work from home, thanks to home office packages (including laptop, monitor, chair). Ask your recruiter for details.

Get to Know Us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We assess individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Want to get to know us better? Check out our Instagram – @capgeminipl or visit our Facebook profile – Capgemini Polska. You can also find us on YouTube!

About Capgemini

Capgemini is a global partner for business and technological transformation, powered by artificial intelligence, delivering real business value to companies worldwide. It helps its clients not only imagine a better future – it makes it a reality through the combined power of AI, technology, and human potential. As a responsible and diverse organization with nearly 60 years of history, it employs over 420,000 experts in over 50 countries. Capgemini provides comprehensive services and solutions: from strategy, through design and engineering, to business operations, based on deep industry knowledge and an impressive network of partners. In 2025, the Capgemini Group achieved global revenues of EUR 22.5 billion.

,[Receiving reports in German regarding problems with access, software, and basic IT incidents., Providing phone, email, and chat support in accordance with current procedures., Guiding users step-by-step through the process of resolving reported technical difficulties., Escalating more complex issues to specialized teams and collaborating to ensure swift incident resolution., Documenting reports, actions taken, and solutions applied in the ticketing system., Utilizing the available knowledge base and tools provided during onboarding., Developing technical knowledge through training paths, e-learning tools, and regular feedback sessions.]