Junior Specialist for Medical Systems Support @ Conetso Group Sp. z o.o.

Requirements:

• Basic experience or contact with at least one of the following systems: KS-SOMED, KS-MEDIS, Optimed NXT or mMedica (e.g., from internships, apprenticeships, previous employment) — or strong motivation to quickly learn the system under the guidance of the team
• Technical education (IT technician) or ongoing studies (IT, telecommunications, related fields)
• welcome as a supplement to experience
• Basic knowledge of the Windows / Windows Server environment and general understanding of client-server architecture
• Basic knowledge of relational databases and SQL (Oracle, MS SQL Server, PostgreSQL, Firebird – depending on the system); ability to perform simple queries and basic diagnostics (support with backups)
• Basic network knowledge (TCP/IP, DNS, DHCP, VPN, RDP/terminals) allowing for diagnosis of system access problems
• General orientation in the specifics of billing with the National Health Fund (NFZ) and e-health services (eWUŚ, e-prescription, e-referral, e-ZLA, P1 platform) – or readiness to learn
• Ability to receive and handle user requests at the first line and support at the second line, escalating more difficult cases to more experienced specialists
• Communication skills and ability to cooperate with medical and administrative staff (often non-technical)
• Very good command of Polish (systems, documentation, and users are Polish-speaking)
• Willingness to develop and learn quickly, accuracy, responsibility, and stress resistance – working with critical systems in a medical environment
• Basic awareness of personal data protection principles / GDPR in the context of medical data (special categories of data)
• Category B driving license (on-site client support, visits to facilities)

Welcome:

• Contact with more than one of the listed systems or knowledge of related systems (e.g., AMMS/InfoMedica, Eskulap, CliniNET, CGM, etc.)
• Completed training courses or certifications from manufacturers (KAMSOFT, Comarch Healthcare, Asseco) – including basic/introductory ones
• General knowledge of medical system integrations (HL7, DICOM, PACS/RIS, LIS laboratory systems)
• Basic knowledge of EMR (Electronic Medical Records) issues
• Experience with ticketing systems (ticketing/helpdesk, e.g., Jira Service Management)
• Experience (including from internships/apprenticeships) in a healthcare facility or with an IT provider for the medical sector

The person in this position ensures the daily, uninterrupted access of medical and administrative staff to the IT systems of healthcare facilities (KS-SOMED, KS-MEDIS, Optimed NXT, mMedica). They are responsible for efficient handling of first-line support user requests and — as competencies develop — for broader participation in second-line support, independently resolving typical problems and escalating more complex cases to experienced specialists. This role directly impacts the continuity of operations in facilities where any system downtime translates into patient service.

The position is developmental — from ongoing support, under the team's supervision, to gradually taking on more independent and technically advanced tasks. We provide real onboarding into the specifics of medical IT systems and systematic expansion of technical and product knowledge.

,[Receiving, registering, and handling user requests for medical systems (via phone, email, and ticketing system) , Diagnosing and resolving basic problems reported by medical and administrative staff (application usage, login, permissions, printing, terminal work) , Supporting users in daily system operation: KS-SOMED, KS-MEDIS, Optimed NXT, mMedica , Escalating more difficult requests to second and third-line specialists and to software vendors, along with a thorough problem description , Performing simple administrative tasks in systems (account creation, permission assignment, workstation configuration – according to procedures) , Supporting backup creation and verification and basic database diagnostics , Diagnosing system access problems resulting from network or workstation configuration (in cooperation with the team) , Supporting e-health services and billing with the NFZ (eWUŚ, e-prescription, e-referral, e-ZLA, P1 platform) , Maintaining and updating documentation for requests, configurations, and the knowledge base , Participating in implementation and service work at client sites (visits to facilities, as needed) , Adhering to security procedures and personal data protection principles (GDPR) when working with medical data , Ongoing cooperation with the team and systematic improvement of one's own technical and product competencies ]