Junior Consultant for Complaints (m/f)

Your job responsibilities

• BUILDING AND MAINTAINING POSITIVE RELATIONS WITH CLIENTS,
• RESOLVING COMPLAINTS AND RECLAMATIONS ACCORDING TO PROCEDURES,
• PREPARE CLEAR AND PROFESSIONAL RESPONSES TO COMPLAINTS,
• COLLABORATING WITH THE TEAM TO EFFECTIVELY RESOLVE ISSUES.

Our requirements

• Familiarity with a computer and MS Office package (especially Word),
• COMMUNICATION SKILLS AND ABILITY TO WORK IN A TEAM,
• PRECISION, SCRUPULOUSNESS, AND GOOD ORGANIZATION OF WORK,
• MOTIVATION TO LEARN AND ACHIEVE GOALS.

We appreciate

• EXPERIENCE IN CUSTOMER SERVICE.

What we offer

• STABLE EMPLOYMENT CONDITIONS BASED ON AN EMPLOYMENT AGREEMENT,
• FULL TRAINING – WE'LL TEACH YOU EVERYTHING,
• FRIENDLY ATMOSPHERE – WE WORK TOGETHER, NOT AGAINST EACH OTHER,
• WORKING HOURS – MONDAY TO FRIDAY, 8:00-16:00,
• BENEFITS PACKAGE: BUSINESS PHONE FOR PERSONAL USE, MULTISPORT CARD, PRIVATE MEDICAL CARE LUX MED, INSURANCES (LIFE, ACCIDENT, TRAVEL), ZFŚS (SUBSIDIES FOR VACATIONS, HOUSING LOANS, UNEXPECTED EVENTS), SUBSIDIES FOR STUDIES, DISCOUNTS ON COMPANY PRODUCTS, INTERNAL AND EXTERNAL TRAININGS, SPORTS SECTIONS.