Member Services Member (all genders) Full-time (40 hours)

We are connected at heart: For over 30 years, we have been combining top-level basketball and social engagement at ALBA BERLIN.

We compete with the best teams on the continent and move around 15,000 children and young people in Berlin and Brandenburg every week. We win championships like cups and organize additional full-day programs at several schools in Berlin. We train national players and bring movement into the education and sports system. We excite a large community and make a name for ourselves as an innovative sports club. We advocate for sustainable sports development – from the grassroots to the absolute top.

Tasks

You are the first point of contact for our members and contribute significantly to making each and every one feel welcome, informed, and well taken care of at our club. You combine organizational talent with genuine service orientation and actively strengthen our community.

• You are responsible for maintaining and managing our member data in the Campai system and ensure a smooth process for membership applications and withdrawals
• You manage the membership fees with care and transparency, from direct debits to invoices and certificates
• You serve as a point of contact for our members regarding telephone and written inquiries and meet them with openness and solution-orientedness
• You inform our community about club activities via app, newsletter, and other channels and keep our members up-to-date
• You organize member meetings, information events, and meet-and-greets with our professional players and create spaces for encounters.
• You develop ideas for member acquisition and strengthen through targeted measures the long-term bond to our club
• You collect feedback, evaluate it, and bring impulses in to continuously develop our community experience

Qualification

• A completed commercial education or comparable qualification
• First experience in the field of member administration, customer service, club work, or community management is an advantage
• A structured and meticulous working style, as well as a secure handling of administrative processes
• Service orientation and joy in dealing with different target groups
• Communication strength in word and writing
• A secure handling of common office applications; experience with administration or CRM systems is a plus
• Organizational talent, as well as self-initiative in developing processes and formats

Benefits

• Discount actions on our merchandise articles and other employee benefits
• Take advantage of our subsidized job ticket or roll through the streets with a leasing bike
• Secure your future with our occupational pension scheme
• Flexible working hours and home office possibility
• 30 days' vacation

Child protection plays an important role for us, so for a successful application, insight into a current extended leadership certificate is required.

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