Customer Service & Social Media Representative (m/w/d)

SiPRi is a young, rapidly growing security brand from Germany. We develop and distribute smart security products — from alarm bike locks with 120 dB alarms to RFID protection to personal alarms and safes. Primarily sold through Amazon and our own Shopify shop, throughout the DACH region.
Behind SiPRi stand two founders: Stefan Priesmeier brings over 40 years of experience in security technology, Simon Bartsch is responsible for strategy, marketing, and operations. We work lean, fast, and digitally — and are looking for reinforcement that grows with us.

Tasks

Customer Service
→ Handling customer inquiries via Amazon, Shopify, and email — friendly, competent, and quick
→ Solving complaints, returns, and warranty cases in coordination with the team
→ Maintaining and answering product reviews and ratings
→ Building and maintaining response templates and FAQs to continuously improve service
Social Media
→ Managing our social media channels (e.g., Instagram, Facebook, TikTok) — posting, community management, comments, and messages
→ Creating and planning content in coordination with marketing (image, short captions, simple clips)
→ Observing trends and competitors as well as collecting content ideas
→ Supporting the evaluation of key metrics (reach, engagement, response times)

Qualification

Very good German language skills — you formulate clearly, friendly, and error-free in writing and speech
→ First experience in customer service, social media, or e-commerce (also possible as a lateral entrant)
→ Familiarity with common digital tools; experience with Amazon, Shopify, or social media tools is a plus
→ Independent, structured, and reliable work style — important in remote setup
→ Sense for language, brand, and a good, serious tone
SiPRi — Job Posting Customer Service & Social Media Page 3
SiPRi Job Posting | Confidential | Priesmeier & Bartsch GbR
→ Own technical equipment (laptop, stable internet) for working from home

Benefits

→ 100% Remote — work flexibly from anywhere you want
→ Flexible working hours on part-time or mini-job basis, well compatible with studies or family
→ Flat hierarchies, short decision-making processes, and direct lines to the founders
→ Real responsibility from day one and the chance to grow with a growing brand
→ Structured onboarding with clear procedures (SOPs) and digital tools

Apply directly through join.com with a brief letter and your resume.
Tell us in two or three sentences why customer service and social media are your thing — preferably with a link to channels or content you have managed yourself.
We look forward to getting to know you.