Employee in Customer Support (m/w/d)

Hi, we are CloudNine GmbH! 👋

A growth-oriented company with a clear maker mentality and the claim to create maximum value for our customers and solve problems quickly. 🤝

Our Mission: Companies through individual solutions, setting up, securing, managing, and updating end devices as simple as possible. For sustainable relief of IT, productivity increase, and cost savings.

Dabei stands for us in the middle, solving the real challenges of our customers: with clear structures, thought-out processes, and a consistent focus on results.

Become also you a problem solver behind the scenes! 🚀

PS: Motivation, self-responsibility, and thinking ahead are more important to us than a flawless CV. Apply gladly, even if you're not sure.

Aufgaben

Your tasks with us:

• **You are the first point of contact for our customers
  **You take support tickets, analyze issues structuredly, and ensure a clean, solution-oriented processing.
• **You drive tickets actively to completion
  **You keep open tickets in mind, proactively follow up, and ensure that requests do not remain pending. For quick solutions and high customer satisfaction.
• **You provide clarity through documentation
  **You create understandable guides, maintain internal knowledge, and document solutions so that problems can be solved more quickly and efficiently in the future.
• **You keep an overview of priorities
  **You evaluate urgency, coordinate tickets sensibly, and ensure that critical issues are processed promptly.
• **You think ahead and improves processes
  **You recognize recurring problems, bring improvement suggestions forward, and help to continuously optimize support workflows.

Qualifikation

What you bring:

• Completed vocational training
  You have completed a comprehensive training program and bring 1-2 years of professional experience with you.
• Very good German language skills in writing and speaking
  You communicate confidently, clearly, and professionally. Both written and verbally.
• High organizational strength & independent working style
  You recognize priorities independently, work structuredly, and keep track of multiple topics.
• Safe handling of Microsoft 365
  Outlook, Word, Excel, and Teams you use routinely in your daily work.
• Driver's license & regional proximity (Location Mönchengladbach)
  You are mobile and live within reach for a smooth collaboration.

Benefits

You can rely on us:

• Du receive an unlimited fixed-term employment contract with long-term perspective.
• Du enjoy 30 days of vacation, so you can really disconnect.
• Du work directly with the management team and are close to decisions.
• Du take early responsibility and have real influence on workflows.
• Du benefit from digital collaboration and flexible working hours.
• Du work with modern equipment (MacBook & iPhone).
• Dich expects an open team culture with short decision-making paths.
• Du develop yourself further professionally and personally with a steep learning curve.
• Du become part of a growth-oriented company with a maker mentality.
• Your work creates necessary value and real sense.

We grow steadily and pursue common goals. At our company, every team member has the opportunity to develop their potential, continue to develop themselves, and exceed themselves. 🔋💯

If you are motivated, positive, and action-oriented and looking for new challenges, then you're exactly right with us.

Shape your future tomorrow with us.

Is this the chance you've been waiting for? Then don't hesitate and apply to us!

We look forward to hearing from you!

Your CloudNine Team

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