Customer Service Employee / Customer Support (m/f/d) – Internal Service

Do you want to make more of a difference?

At easierLife, we want older people to be able to live independently and safely in their own homes for as long as possible. To achieve this, we develop emergency call solutions that simply work and provide reliable help in critical moments.

Our solutions create security and trust: for seniors, relatives, and caregivers. For over 10 years, we have combined humanity with modern technology and developed home emergency call solutions that make a real difference in everyday life.

To this end, we are looking for reinforcements for our customer service team: people who like to think proactively, take responsibility, and want to make a difference with us.

Do you enjoy interacting with people, working with digital applications, and finding suitable solutions for various concerns? Then you are exactly right with us!

Your Tasks

• You will support our customers by phone and in writing: friendly, patient, and solution-oriented.

• You will assist with questions regarding our emergency call systems and help with their setup and use.

• You will independently handle customer requests, find suitable solutions, and document them in our digital systems.

• You will contribute your experience, ideas, and suggestions for improvement, thus actively shaping our customer service.

What You Bring

• You enjoy communicating with people and have a good sense of their concerns.

• You are confident in using computers and digital applications and enjoy learning new programs.

• You work in a structured, self-responsible manner and maintain an overview even with diverse tasks.

• You are a team player, think proactively, and enjoy finding solutions together.

• You have very good German language skills, both written and spoken, as our customer communication takes place exclusively in German.

• Initial experience in customer service is an advantage, but not a requirement. Career changers are also very welcome!

What We Offer You

• Flexible working hours: A permanent position with 30-40 hours per week. We will arrange your working hours in mutual agreement within our customer service hours from Monday to Friday.

• A team where togetherness matters. A collegial, helpful, and humorous team where we treat each other with respect – from working students to management.

• Possibility for a hybrid model with a combination of office and home office (remote)

• We will cover your gym membership directly through our office, as well as a portion of your access to EGYM Well Pass.

• JobRad leasing offers

• The opportunity to have the Deutschlandticket or other tickets tax-advantaged through salary conversion

• Attractive employee offers from a wide range of providers (e.g., Zalando, Jochen Schweizer, Eventim)

• Small extras for everyday work – free drinks, fresh fruit in the office, and joint company events and team activities are also part of our package.

Sounds like your next job? Then we look forward to hearing from you!

Whether you have already gained experience in customer service or are looking to reorient yourself professionally, we look forward to getting to know you! To give us an initial impression of you, please answer the following questions with your application:

• Do you have previous experience in customer support or customer service?

• How many hours per week would you like to work?

• When could you start with us?

• What are your salary expectations?

We look forward to your application!

Your easierLife-Team

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