Customer Service Specialist for Renewable Energies

At GALVANY, our goal is to make climate-neutral living a reality for everyone. We focus on implementation and develop concrete, smart solutions by making heat pumps, battery storage, and smart metering easily accessible, reliable, and affordable.

We are a profitable greentech startup and believe that sustainable impact and long-term growth are only possible on the basis of a healthy business model. To implement our ambitious tech roadmap, we completed a seed financing round of 10 million euros in spring 2026 with Set Ventures and AENU. Driven by customer benefit, clarity, and responsibility, we stand for high-quality heating solutions and a work environment where people take responsibility and create sustainable added value.

As a Customer Service Specialist, you are one of the first voices our customers hear. You ensure clarity, commitment, and a professional first impression – and ensure that our customers feel well taken care of at all times. You work closely with Sales, Marketing, and our technical teams and contribute significantly to customer satisfaction.

Your Responsibilities

• Contact person for our customers for incoming inquiries via phone or email

• Handling customer concerns, from general questions to solving specific problems

• Ensuring a positive customer experience through competent and friendly communication

• Maintenance and documentation of relevant information in the CRM system

• Close collaboration with Sales, Marketing, and technical consultants to ensure customer satisfaction

• Contribution to the optimization of processes and conversation guides in customer service

Your Profile

• Experience in telephone or written customer contact, e.g., in customer service, inside sales, sales, or existing customer support

• Proficient in using CRM systems and digital tools

• Fluent German in spoken and written form (C2)

In addition, the following skills and qualities are important to us:

• Methodical Thinker: You work in a structured, data-driven, and solution-oriented manner and approach priorities calmly and systematically.

• Proactive Problem Solver: You take responsibility for solutions, think one step ahead, and help to avoid problems sustainably.

• Clear Communicator: You explain even complex topics clearly, comprehensibly, and bindingly – both in writing and orally – and remain composed even in challenging situations.

• Customer Oriented: You put yourself in the situation of our customers, understand their needs, and quickly find suitable solutions.

• Quick Learner: You quickly acquire new products, processes, and technologies and enjoy learning – including in interaction with internal processes and customer systems.

Benefits

• Become part of a fast-growing and profitable climate-tech startup

• Attractive and competitive compensation

• Our vibrant office is the heart of our culture and promotes collaboration and exchange on-site

• Hybrid work model with partial home office after onboarding

• Individual benefits tailored to your needs, e.g., sports membership, public transport ticket, or learning budget

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