Customer Service Representative (m/f/d)

As a Customer Service Representative (m/f/d), you are the first point of contact for our customers and ensure that their concerns are resolved quickly and reliably. Are you communicative, service-oriented, and enjoy supporting people? With us, you have the opportunity to use your strengths and take customer service to the next level with us. Together with your team, you contribute to ensuring that our customers always feel well looked after.

Responsibilities

• You are the first point of contact for our existing B2B customers in the helpdesk
• You identify problems by phone, email, or in remote sessions and find suitable solutions
• You process fault reports within the scope of 1st and 2nd level support
• You carry out minor configurations independently
• You carefully document all processes in the central ticket system

Qualifications

• Completed vocational training in the IT field

• Knowledge of SQL Anywhere or Microsoft SQL Server

• Basic knowledge of Windows and network technologies

• Analytical thinking, quick comprehension, and a structured way of working

• Teamwork skills, personal responsibility, and enjoyment of working together

• Ideally, you also have experience in one or more of the following areas:

• Customer service or first-level support

• Use of a commercial software solution

• Knowledge in the agricultural and/or food industry

Benefits

• An attractive, varied, and future-proof workplace
• Involvement in a friendly and highly motivated team
• Together into the future: retirement provision and permanent employment

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