Employee First Level Support (80-100%)

Adecco Introduction For our customer, an innovative company in the field of medical IT solutions, we are looking for a committed person who takes responsibility and professionally leads the first-level support. If you have organizational talent, communication strength, and enjoy working with digital tools, this position could be exactly right for you. Tasks - Leadership of the first-level support and coordination of the team as the first point of contact for customer inquiries - Processing of support tickets, emails, and telephone requests - Solution of standard problems and forwarding of complex cases to the second-level support - Maintenance of the customer portal and invoicing software - Management of registrations and authorizations - Close cooperation with office management and taking over representation tasks when needed Profile - Completed studies in IT, economics or comparable training - First leadership experience or developed organizational skills - Secure handling of MS Office and digital tools - Communication strength, self-initiative, and structured working method - German on a native level, French and English on B1-B2 level - Hands-on mentality and willingness to take responsibility Advantages - Direct cooperation with the management team and an interdisciplinary expert team - A dynamic environment with flat hierarchies and short decision-making paths - Modern work tools and a central location in Zurich with the possibility of home office - Space for personal ideas, further development, and a steep learning curve - A motivated team that values open communication and shared successes If you want to be part of a future-oriented company and actively shape the first-level support? Then we look forward to your application! Contact information If you have any questions about this job posting (Reference: JN-122025-922162), please contact Lora Odoni at +41 58 233 39 26. About us Adecco is a market leader for personnel solutions in Switzerland and worldwide. Every day, our teams at our around 50 locations throughout Switzerland ensure the best match between candidates and customers in various fields and industries. Adecco Switzerland is a company of the Adecco Group, the world's leading company for Talent Advisory and Solutions. We believe that everyone can be made fit for the future and employ over 3.5 million people daily. We recruit, develop, and train talents in 60 countries, and enable organizations to shape the future of work. PERM IT Industry: Other Function: Other