Customer Service B2C Employee 40-60%

Stöckli Swiss Sports AG is the largest ski manufacturer in Switzerland. Our story began more than 90 years ago and ever since, our passion and our pursuit of perfection can be felt in every Stöckli product. We have a strong Swiss business and export to over 40 countries.

Customer Service B2C has established itself as an important department at Stöckli Swiss Sports AG and plays a central role in customer satisfaction. As the first point of contact, our Customer Service Team addresses customer concerns, advises customers in sales discussions, and coordinates inquiries across departments.

Starting September 1, 2026, or by agreement, we are looking for a dedicated, helpful, and team-oriented

In this exciting role, you will be the first point of contact for our national and international customers.

What awaits you:

• You will process customer inquiries via various channels (telephone, email, online chat) and competently support our customers with their concerns.
• You will ensure a smooth workflow in customer service and work closely with internal departments.
• You will actively contribute to high customer satisfaction and continuously develop our service quality.
• You will also support the Retail Operations Team with administrative tasks and daily business.
• You will actively contribute to high customer satisfaction and continuously develop our service quality. You will also support the Retail Operations Team with administrative tasks and daily business.

What you bring with you:

• You have completed vocational training in a commercial field or in retail.
• You communicate fluently in German and French and have good written and spoken English skills. Italian skills are an advantage.
• You love daily contact with customers and impress with your service-oriented manner and good etiquette.
• You are enthusiastic about winter sports, especially skiing.
• You have a flair for sales and consulting.
• You have a quick grasp of things, quickly recognize customer needs, and process inquiries independently and efficiently.
• You are helpful, proactive, and enjoy working in a team.
• You have good MS Office skills.

Are you motivated and want to shape the future of skiing with us? Then we look forward to receiving your complete application documents.