Technical Support Engineer (m/w/d) - eHealth / Telematikinfrastruktur (2nd Level)

Shape the future of digital healthcare

You love to dig into complex systems and understand why data packets don't flow and how software interfaces perfectly with the telematics infrastructure? Then you're exactly right.

As Technical Support Engineer (m/w/d), you are our expert for the interface between software and infrastructure. You take over where standard solutions end, and dive deep into technical error analysis.

About us

We are a mid-sized company with the security of a conglomerate behind us. For over 25 years, we have developed specialized software solutions for psychotherapeutic practices and offer telematics and security products in addition. With over 100 employees, we are a strong player in the Healthcare-IT market. Our office is located in the heart of Berlin-Charlottenburg – lively, modern, easily accessible.

Tasks

This is what's expected of you

• Deep Dive Analysis: You process escalated tickets from the 1st Level and methodically get to the bottom of technical errors.
• Infrastructure Check: You analyze firewalls, network configurations, software, and hardware components with diagnostic and analysis tools
• Interface Management: You take over technical communication with the 3rd Level Support and coordinate joint solution finding.
• Customer Focus: Per remote access, you work out solutions directly with users and de-escalate critical situations sovereignly.
• Knowledge Sharing: You document your solutions and train the 1st Level Team to sustainably improve service quality.

Qualification

This is what you bring with you

• Qualification: Completed IT training (e.g. Fachinformatiker:in) and several years of experience in technical software or system support.
• Tech Skills: In-depth knowledge of network protocols, security requirements, experience in analyzing log files from various software and hardware components (e.g. firewalls, access points, cartels)
• Industry Knowledge: Ideally, you're already familiar with the components and security mechanisms of the telematics infrastructure (TI).
• Analytical Talent: You approach error analysis methodically and maintain a comprehensive overview even when analyzing complex log data.
• Communication Strength: Besides your technical expertise, you possess the ability to de-escalate critical customer situations. For this, very good German language skills on at least C1 level are essential.
• Team Player Mentality: You enjoy sharing your expertise with the team and actively participate in creating technical whitepapers.

Benefits

Reasons why you should join Epikur

• 30 days of vacation – for your recovery
• 40-hour week with a transparent digital time tracking system
• Hybrid work – usually 2-3 days per week in the office
• Weekly Company Day with catering, team lunch, and space for exchange
• Germany ticket (optional) as well as occupational pension plan
• Access to Corporate Benefits – exclusive employee discounts at many brands
• Open door culture in a stable mid-sized company

Interest sparked? Then let's get into conversation.

Send us your resume and documents digitally as PDF via email.

Questions about the position? Our personnel consultant Jan Moritz is always happy to be of assistance.

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