Service Desk / Operations Employee

As a Service Desk / Operations Employee, you will be responsible for processing our customers' requests. You enjoy solving issues and remain calm and friendly even in hectic situations. If your knowledge is insufficient, your colleagues and the engineering team will be there to provide assistance and advice.

Additionally, you will support the engineering team in ensuring the operation and infrastructure of our customers and assist in the implementation of new solutions in the areas of cloud technologies, network, and communication services, all under the guidance of an experienced engineer.

Tasks

Your primary tasks

• Recording customer requests via phone, email, or ticketing system
• Classifying requests and escalating to the engineering team where necessary
• Independent processing of requests via remote access or on-site and communication with the customer via phone or email
• Providing on-site services at our customers' locations (1st Level) where necessary (e.g., analyzing a problem that is difficult to reconstruct remotely, installing a new workstation, or handing over new devices)
• Providing support at our support bar for customers who visit us on-site by appointment (no private customers)
• Monitoring and classifying incoming messages from our monitoring system (during office hours)

Further tasks

• Configuration of client end devices and integration into the operating environment (Windows, MacOS, iOS) according to instructions
• Executing orders according to our customers' specifications
• Supplementing and maintaining our documentation platform
• Maintaining Asset Management
• Assisting in the execution of projects in the areas of network and communication, e.g., configuring new devices and preparing them for installation or configuring communication systems, etc.
• Assisting in the implementation and operation of Microsoft Azure and Microsoft 365, such as migrating Exchange to Exchange Online, migrating file servers to OneDrive, or setting up server services in Microsoft Azure

Note: The opportunity for further training and to switch to the engineering team, if suitably qualified, is available.

Qualification

• Completed apprenticeship with a Federal Certificate of Proficiency (EFZ) as an ICT Specialist, ICT User Supporter, ICT Helpdesk Employee, ICT Technician, Computer Scientist, or comparable training
• Good communication skills and enjoyment of direct customer contact
• Strong service and customer orientation
• Very good German skills; all other languages are an advantage
• Solution-oriented approach and high quality awareness
• Independent, precise, responsible, and efficient work style
• In-depth knowledge in the use and operation of Microsoft Windows, Office, iOS, and MacOS, as well as experience in supporting these platforms
• Category B driver's license (mandatory)

Benefits

• An inspiring work environment that fosters your creativity and innovation, including social zones
• Guided onboarding into your area of responsibility
• The opportunity to work at the forefront of cloud technology and learn
• A team that lives technology and a culture that supports your development
• Team events to promote exchange
• Continuous development in the form of further training
• Opportunities for advancement
• Strong customer relationships characterized by trust and respectful partnership
• Competitive compensation and flexible working hours
• 30 days of vacation
• 40-hour week
• Lump sum compensation for mobile usage
• Personal work device of your choice

Become part of the innovative MDigital AG team and actively shape the IT future of our business customers as a Service Desk Employee!

Find more English Speaking Jobs in Switzerland on Arbeitnow