Employee (m/w/d) Quality Management & Support

You have an eye for detail and understand how business processes really work? You want to ensure that our developments not only run technically, but also practically at the customer's site?

Then you're exactly right with us – as part of our team, you'll make sure quality is palpable.

We've been actively shaping digital transformation for over 20 years. With pride, we present our own-developed ERP system v.Soft, which supports trading and service companies in all areas. From simple inventory management to robot-supported full automation of process landscapes, we offer tailored solutions.

Tasks

You're the quality conscience between development, support, and customer.
Your goal is to ensure that every new function and every improvement is implemented factually correct, practically applicable, and in the sense of our customers – and that knowledge remains accessible within the team.

Qualification

Quality Assurance & Acceptance

• Conducting commercial and process-related acceptance tests for new developments and error corrections
• Verifying whether solutions are factually correct, complete, and in the sense of the customer
• Creating, conducting, and documenting test cases and acceptance protocols
• Closely coordinating with development and project team on technical questions

Support & Customer Communication

• Supporting the support team with factual and functional inquiries
• Analyzing and understanding complex support cases
• Collaborating in improving internal workflows between support, development, and QA

Dokumentation & Knowledge Transfer

• Creating and maintaining help texts, user documentation, and internal guidelines
• Supporting the design of our knowledge management

Process Optimization

• Active participation in further developing internal QM processes
• Bringing in own ideas for more quality, efficiency, and user-friendliness

What you should bring:

Fachlich

• Completed commercial or technical training or work experience in the ERP-, support- or QM-field
• Good understanding of business processes and software processes
• Structured, analytical, and meticulous working style
• Pleasure in working with complex systems and finding solutions

Persönlich

• Communication strength and team spirit
• Accuracy connected to pragmatism
• Pleasure in making quality palpable

Nice-to-have

• Experience with ERP systems
• Knowledge of software testing, quality assurance or support processes
• Basic understanding of technical relationships (e.g. SQL or interfaces)

Benefits

Why us?

• Between 24-35 working hours per week
• Flexible working hours
• Option to work from home (hybrid)
• Communication on eye level and short decision-making paths
• Your own ideas and design freedom
• And because teamwork doesn't just happen during projects, but also at the kick-off meeting and during darts 😉

Are you ready to take our software quality to the next level?
Then show us what's inside you and apply now.

We're looking forward to getting to know you!

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