Employee (m/w/d) in Customer Service - Contract Management

To support our team, we are looking for a

Employee (m/w/d) in Customer Service - Contract Management

Location: Dresden, Bremer Straße 10D
Start date: immediately
Scope: full-time (40 hours/week) or part-time (at least 30 hours/week)
Type of contract: unlimited

About us

The DRK Hausruf and Service in Saxony GmbH belongs to the Red Cross organization of the German Red Cross and currently supports around 9,000 participants in Saxony and Saxony-Anhalt.
We offer security and support for private individuals, institutions, and companies – with our emergency call and assistance services as well as additional offers like the Mobilruf, Sisterhood Ruf- and Dementia systems. As part of our team, you will shape the future of social services actively. You contribute to people being able to live independently for as long as possible and work in an environment that combines tradition with innovation.

The position

In this role, you will significantly shape the administration and care of our customer data as well as the settlements in the billing process. With your structured approach and your high level of service orientation, you ensure a smooth workflow – and make a valuable contribution to the satisfaction of our customers and to the continuous optimization of our internal processes.

Your tasks

• Processing and maintenance of customer and contract data in the system
• Monitoring and ensuring compliance with contractual deadlines and requirements
• Contact person for customer inquiries related to contracts and billing
• Support for changes, extensions, and terminations of contracts
• Collaboration with internal departments to clarify issues
• Taking over general administrative tasks in contract and participant management
• Participation in optimizing existing processes

Your profile

• Completed commercial training or comparable qualification
• Experience in customer service or contract management is advantageous
• Pleasure in telephone contact with people and a high level of service understanding
• Safe handling of common MS-Office applications
• Excellent computer skills and quick comprehension in dealing with IT systems
• Very good German language skills in writing and speaking
• A high degree of caution, organizational talent, and communication skills
• Identification with the principles of the Red Cross movement

Our offer – your benefits

• A meaningful job with social relevance
• Modern technical equipment
• An induction process where experienced colleagues will accompany you step by step
• Payment based on performance
• 29 vacation days
• Company pension scheme
• Opportunities for further education
• Team events
• Free drinks and a canteen directly in the house
• A subsidy for the Germany ticket as job ticket
• Free parking spaces for cars and bicycles on the company premises

The position requires a high level of responsibility, flexibility, and personal engagement.

If you are looking for a meaningful task in a motivated team – then we look forward to your application! Please send us your CV with a brief insight into your previous work experience, your salary expectations, and your earliest possible start date:

Liane Winkler | Human Resources

German Red Cross Hausruf and Service in Saxony GmbH
Bremer Str. 10 d, 01067 Dresden

We look forward to getting to know you!
Gestalt your future with us – a secure and livable one for people who rely on support.

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