Employee (m/w/d) for our Application Service

Shape today what matters tomorrow – with teamwork, head and the claim to create solutions that really help. At Simba, you'll find an environment that sets clear processes, genuine togetherness, and continuous further development – professionally and personally.

As Employee (m/w/d) for our Application Service, you're one of the first points of contact for our customers and ensure that their concerns are structured and directed in the right direction. You listen carefully, ask the right questions, and use our guidelines to qualify inquiries and document them neatly. This way, you support our team in enabling quick solutions.

A team awaits you that looks out for each other, has short decision-making paths, and the opportunity to contribute – with what you can do and what you want to learn.

Sounds like you? Then apply at #TeamSimba and let's achieve more together!

Tasks

• Solution Finding: Together with your team, you'll learn to be the first point of contact for incoming customer inquiries. You take phone calls, recognize basic concerns, and support in identifying possible solution paths.
• First Level Support: You support in telephone-based First Level Support and help provide general application questions structured and initial assistance.
• Prior Classification: Based on our telephone guidelines, you'll learn to classify inquiries and distinguish whether it's a qualified inquiry or requires further referral.
• Collaboration: When there is high inquiry volume, you support in qualifying incoming conversations, so that concerns can be efficiently forwarded to the relevant departments.
• Cooperation: You work closely with our Application Consulting team and contribute to transparent documentation of customer concerns and smooth further processing.

Qualification

• Experience: Professional experience in telephone customer contact, service, or internal support, or a comparable qualification in a related field.
• Nice to Have: First experience with ticket systems, CRM systems, and accounting knowledge are helpful but not required – we'll bring you our processes and systems step by step.
• Personality: Reliable, communicative, engaged, and structured work approach.
• Education: Completed vocational training with a focus on office communication or a comparable qualification in a related field.
• Languages: Verbal German skills.

Benefits

• Onboarding: Comprehensive and professional onboarding, as well as close accompaniment by an Onboarding Partner.
• Equipment: Modern and ergonomically equipped workstations, high-quality IT equipment.
• Work-Life Balance: Flexible working hours with time recording and a 30-day vacation entitlement.
• Salary Package: Attractive and performance-based salary package, including generous Christmas bonus.
• Employee Offers: Free drinks and delicious coffee, Corporate Benefit Program, team events, dental insurance, as well as individual offers in our branches (ice flat rate in the summer, canoe tour or whiskey tasting).
• Continuing Education: Continuous further development and targeted promotion of personal – and professional skills.
• Company Culture: Open feedback culture, flat hierarchies, collegiate