Customer Service Employee (m/f/d)

SIDOUN is growing – and with KIAVA®, we are continuously developing our software and new ways of working around AI. For this, we are looking for reinforcements for our service department: a person who brings construction knowledge, enjoys solving problems, thoroughly tests software, and is intensively engaged with the possibilities of AI.

In service, you are an important interface between our customers, the SIDOUN team, and product development. You will take over the independent support of our major clients and accompany them with complex technical and organizational requirements.

Your Tasks

Service & Customer Support

• Independent support and proactive guidance of our major clients – from capturing their requirements to successful implementation

• Acceptance, analysis, and processing of technical customer inquiries regarding KIAVA® and Globe®

• Support in using our software

• Documentation and follow-up of support cases

• Forwarding of customer feedback and technical requirements to product development

IT Internal

• Support with technical and IT-related questions within SIDOUN

• Analysis and resolution of internal IT problems in coordination with the responsible departments

Understanding & Applying AI

• Engagement with current developments and application possibilities of AI

• Practical application of AI in your own work area and in service

• Testing new AI functions and ways of working

• Building and sharing AI knowledge within the team

• Contribution to the further development of AI-supported ways of working and products

What You Bring With You

• Good construction knowledge as well as understanding of processes and requirements in the construction industry

• Experience in supporting demanding B2B customers, including larger companies

• Technical understanding and enjoyment in systematically analyzing problems, functions, and errors and finding suitable solutions

• A strong customer and service orientation

• The ability to explain technical matters in an understandable way

• A structured, independent, and solution-oriented way of working

• Quick comprehension and the willingness to familiarize yourself with SIDOUN KIAVA® and SIDOUN Globe

• Enjoyment of teamwork and contributing your own ideas

• Confident demeanor and assurance in dealing with multiple contact persons and complex customer requirements

• Experience in project management is an advantage, but not a must

A vocational training or comparable professional experience related to the construction industry is an advantage. However, technical understanding, willingness to learn, and genuine interest in software and AI are most important to us. Career changers are also welcome.

What We Offer You

You are close to our customers, our products, and their further development.

Precisely because SIDOUN is growing and new tasks and opportunities are arising with KIAVA®, you can actively help shape your work area.

You can expect:

• a varied activity between service, IT, software, and AI

• a lot of personal responsibility and scope for design in customer support

• close collaboration with various company departments

• short communication channels and a collegial spirit of mutual support

• room for your own ideas and personal development

• free breakfast and lunch

Eager to grow with us?

If you bring construction knowledge, enjoy working with people, and scrutinize software, we look forward to getting to know you.

Apply to us – and help us shape the service and further development of SIDOUN International GmbH.

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