Customer Service Representative (m/f/d)

Your Tasks

• You conduct advisory and informative customer conversations and attend to our customers' concerns both by phone and email.
• As a customer service representative, you analyze customer needs and provide information on suitable products.
• You ensure high customer satisfaction by ensuring our quality standards in customer contact.
• The needs of our customers are always your top priority – whether it's about questions, concerns, or support after purchasing our products.
• With empathetic and goal-oriented communication, you excel on the phone and at the keyboard to provide optimal customer care.

• (Optional) Focus on Complaints:

  • If you have a preference for handling complaints, we would be happy for your support in this area:
  • Professional and independent processing of customer complaints, and assessment and documentation of damage cases.
  • Management and coordination of spare parts and support in resolving technical issues (technical understanding is desirable).
  • Collaboration with other teams, such as sales and warehouse, as well as with other manufacturers to develop fast and smooth solutions for our customers.
  • Your input for improving our service processes and for our knowledge management is important and welcome.

Your Profile

• You have successfully completed a commercial or technical vocational training. Alternatively, you have already gained professional experience in customer service.
• You have good technical understanding and are eager for a new challenge.
• You have goal-oriented, friendly communication and empathy in customer service.
• You are characterized by strong communication skills with your team members as well as with customers; you are friendly and can inspire customers.
• You are service-oriented and enjoy interacting with people.
• Very good German language skills, both written and spoken.
• You have a certain PC affinity and can quickly familiarize yourself with new tools, or you already have experience with Zendesk and Plentymarkets.

Why Us?

• A dynamic and entrepreneurial environment as well as a motivated team.
• The opportunity to actively shape the future and growth of SANTOS.
• Flat hierarchies and fast decision-making processes.
• Shared lunch and drinks free of charge for all employees.
• Free participation in grilling seminars and very attractive employee discounts on grills & accessories & ZWILLING products.
• High internal development opportunities through the further growth of SANTOS.
• Subsidy for the Deutschlandticket.
• With us, you can stay fit with your new JobRad.

Have we piqued your interest? Then send us your application with your salary expectations and earliest possible start date via our online application form.

For us, professional equality of employees is a concern. Severely disabled applicants will be given special consideration in accordance with SGB IX in the case of equal suitability. Applications from people regardless of cultural and social origin, age, religion, worldview, or sexual identity are welcome.

We are also happy to be available for questions in person. Contact us, we look forward to exchanging ideas with you!

Your contact person: Alina Smajlovic - HR Manager

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