Employee Customer Service (m/w/d)

in Berlin

• international work environment
• flexible working hours
• professional support during onboarding
• a very good connection to public transportation

• 50 € monthly gift for your mobility, depending on the position, e.g., for the Deutschlandticket and more.
• Premises as well as holiday and Christmas bonuses
• free tutoring for your children on the Ubimaster learning platform
• numerous shopping discounts at renowned brands through our corporate benefits program
• excellent personal guidance and regular feedback meetings
• various opportunities for further education

• You will take over the preparation and creation of offers, their follow-up and care until the order is placed in Germany and abroad
• The operational processing of the entire "Order-to-Invoice" process (order receipt and recording; delivery term coordination with our production facility to invoice preparation) is your responsibility
• You are responsible for creating and maintaining export documents
• You will take care of order follow-up, -processing, and term coordination with customers
• You are responsible for customer service in the domestic department using an ERP system
• You will also handle invoicing and debt collection
• Direct customer contact for Germany and abroad is part of your tasks
• You will handle exports to third countries

• You have a completed education as a forwarding agent (m/w/d), industrial clerk (m/w/d) or equivalent qualification
• You ideally have experience in export, customs, and creating export accompanying documents (export documents, EUR1, COO)
• You handle MS Office and the ERP system with confidence
• Good German and English skills in writing and speaking are your hallmark
• Reliability, team spirit, and a precise working style round out your profile