Customer Service & IT Service Coordination Employee (m/f/d) – Part-time also possible

Part-time or full-time

Do you enjoy organizing, naturally talk to customers on the phone, and keep an overview even when multiple things are happening at once?

Then you don't necessarily have to come from the IT field to join us.

As a central point of contact, you will receive customer inquiries by phone and email, record them in a structured manner, and coordinate their processing by our technicians. You will keep track of open cases and ensure that our customers receive a response.

Your Tasks

• You will receive customer inquiries by phone and email.

• You will record and structure the inquiries in our ticketing system.

• You will coordinate appointments and tasks with our technicians.

• You will keep an eye on open tickets and actively inquire if something has not yet been completed.

• You will inform customers about the current status and ensure reliable feedback.

• You will support the complete documentation of inquiries.

• If you are technically interested, you are welcome to solve simple initial problems yourself.

IT knowledge is helpful, but not a must

You do not have to be a trained IT technician.

More important to us is that you enjoy working with people, proceed in a structured way, and reliably finish things.

If you feel confident looking at a customer's PC via remote maintenance, creating a screenshot, or solving a simple problem yourself, that's a plus.

You can learn everything else with us.

What you bring with you

• Enjoyment of contact with customers

• Friendly and confident demeanor on the phone

• Good written expression

• Organizational talent and a structured way of working

• Confident use of a Windows PC

• The ability to follow up on tasks and to inquire politely when necessary

• Interest in IT and technology

An apprenticeship or professional experience in IT is not strictly required.

A career change from customer service, office organization, assistance, dispatch, or order processing is also interesting to us.

Your Start at YourNetwork

You will first get to know our customers, our ticketing system, and our service processes.

Step by step, you will take over the coordination of incoming inquiries and become the central link between our customers and our technical team.

If you are interested in IT, you can also develop further and increasingly take on smaller support tasks yourself.

What we offer you

• Part-time or full-time

• Flexible working hours

• Possibility of remote work

• Company laptop and company mobile phone

• Support for your professional development

• Reimbursement of travel expenses

• Free drinks and snacks in the office

• A varied working environment between customer contact, organization, and IT