Employee Customer Communication / Technical Field Service Scheduling (m/w/d) Full-time

Employee Customer Communication / Technical Field Service Scheduling (m/w/d)
Full-time | unlimited | Kornwestheim | MSG-Group Mitarbeiter Kundenkommunikation / Terminplanung technischer Außendienst (m/w/d)
Full-time | unlimited | Kornwestheim | MSG-Group

Aufgaben

Your Tasks

• Telephone and written communication with our customers

• Scheduling and coordination of appointments for the technical field service

• Processing of schedule changes and last-minute adjustments

• Support in capacity planning and deployment planning

• Point of contact for incoming inquiries from customers and field service technicians

• Maintenance and documentation of appointments and information in our systems

• Closely working together with the internal department, deployment planning, and our technical experts in the field

Qualification

You bring this with you

• Very good German language skills in writing and speaking

• Friendly, approachable, and professional demeanor on the phone

• Organizational skills and a structured work style

• Reliability, team spirit, and stress tolerance

• Safe handling of PC, email, and common office applications

• Experience in customer service, scheduling, disposition, or internal department is advantageous but not necessarily required

Benefits

We offer you this

• An unlimited employment contract

• A full-time position in Kornwestheim

• A secure workplace in a growing company group

• A great team environment with short communication paths

• A thorough onboarding process into our workflows and systems

• Variety of tasks with responsibility

• A collegial work environment with direct collaboration between internal and external departments

About the MSG-Group

The MSG-Group consists of several companies and understands itself as a regional and personal point of contact in the areas of communication, infrastructure planning, WLAN, IoT, and broadband supply. With strong partners, we support nationwide digital development and expansion of companies and municipal institutions.

With our technology, service, and consulting, our employees offer sustainable solutions and professional support during the implementation phase. We are not only employers for people on site but also a point of contact for numerous IT companies and system houses.

The MSG-Group includes, among others, MSG MEDIA SERVICE GmbH, MSG-Bau GmbH, e-Visions GmbH, omnidat GmbH, MSG-BW GmbH, MSG-ID GmbH, and MSG-Bayern GmbH. The company group has now over 100 employees.

Sounds like your new job?

Then we look forward to your application. Join the MSG-Group and support us in reliably connecting customers, technology, and planning.

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