Customer Service Representative (m/f/d)

Do you want to not just look after customers, but inspire them? As the first point of contact, you ensure convincing customer experiences with expertise, empathy, and solution-oriented service.

YOUR AREAS OF ACTIVITY AND TASKS

• You look after and advise our customers by telephone and e-mail in a friendly, obliging, and competent manner.
• You record, prioritize, and process customer inquiries carefully and promptly.
• You answer questions about transactions, contract data, and master data in a comprehensible and solution-oriented way.
• You coordinate necessary follow-up steps with the responsible specialist departments.
• You actively contribute your ideas to continuously improve processes, service quality, and customer satisfaction. Your input is explicitly welcome.
• You represent our company as the first point of contact with a high degree of professionalism and service orientation.

WHAT AWAITS YOU

• The mix makes it! Mobile working or presence in the office, between 08:00 and 17:00
• Lifelong learning! Needs-based further training and the opportunity to work in other roles within the organization
• Culture! Appreciative interaction, open communication, and dynamic teams
• Work-life balance! 30 days basic vacation

YOUR KNOWLEDGE AND SKILLS

• You have experience in customer service, customer support, or a comparable position.
• You communicate clearly, friendly, and obligingly, both in writing and orally.
• You work in a structured, self-reliant, and reliable manner.
• You think ahead, act solution-oriented, and enjoy actively shaping processes.
• You enjoy taking responsibility and can prioritize well.
• You have fluent German language skills and ideally good English language skills.

A versatile task awaits you, in which you actively shape customer contacts, take responsibility, and visibly further develop the service of secupay AG. Apply now and bring your strengths to a dedicated team in payment processing.

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