Booking Management & Guest Service Employee (m/f/d)

Become part of our Operations Team

Seize the opportunity to become part of our growing team at Homery Living GmbH in Vörstetten and shape your career in the structured environment of accommodation management.

We are looking for new employees for our Operations Team to support us in managing the booking and accommodation management of our locations, communicating with corporate clients and guests, and ensuring a smooth process from booking inquiry to departure.

If you are communicative and eloquent, enjoy working with customers and guests, and at the same time value clear processes and structured workflows, then you are exactly right with us.

About Homery Living GmbH

Homery Living GmbH, based in Vörstetten, specializes in the management and operational administration of accommodation for fitters. We offer extensive services in booking and accommodation management and are characterized by clear processes and structures.

Our approach is to manage all operational processes directly from the office. This includes guest communication, cooperation with corporate clients, and the organization of bookings, pricing, invoicing, calendar management, cleaning coordination, and problem-solving.

Homery Living GmbH currently manages over 1,000 beds at various locations in Germany and ensures stable and reliable services through proven methods, documented processes, and clear structures.

Our company stands for quality, professional execution, and the ambition to create long-term reliable structures for both our clients and our employees.

Tasks

Your tasks

Together with our Operations Team, you will manage the daily operations around our accommodation for fitters. Your work will primarily take place digitally and by phone from our office in Vörstetten.

Your tasks include in particular:

• Processing and coordination of booking inquiries
• Telephone and written communication with corporate clients and guests
• Creation and sending of offers and invoices
• Price negotiations with clients
• Management and maintenance of our booking calendars
• Coordination of cleaning and other operational processes
• Processing and resolution of problems occurring during a stay
• Coordination with our internal team as well as external service providers
• Ensuring a structured process from booking inquiry to departure

Qualification

What professional background fits with us

This position is particularly suitable for you if you already have experience in the hotel industry, reservations management, or guest relations.

Suitable professional backgrounds include, for example:

• Hotel specialist (female/male)
• Hotel management assistant (female/male)
• Reservations employee (female/male)
• Reservation Agent
• Front Office Agent
• Front Office Manager
• Receptionist (female/male)
• Reception employee in a hotel (female/male)
• Guest Service Agent
• Employee in reservations or booking management (female/male)

However, this is not a classic role at a hotel reception. The operational management of our accommodations is controlled centrally from our office. Contact with clients and guests is mainly by phone, email, and WhatsApp.

Career changers with a suitable professional background and the appropriate personal qualifications can also apply.

What you should bring

• You are communicative, persuasive, and eloquent.
• You enjoy professional interaction with guests and corporate clients.
• You can reliably follow existing processes and enjoy working within clearly defined procedures.
• You have a quick grasp of things.
• You work in a disciplined, reliable, and careful manner.
• You possess strong communication skills.
• You have a neat and error-free written expression in German.
• You can work in a structured manner and maintain an overview even when dealing with multiple tasks simultaneously.

Benefits

What awaits you with us

• Structured work environment: A highly organized way of working for effective and goal-oriented activity.
• Documented work processes: Clearly traceable procedures for efficient and error-free work steps.
• Secure and long-term job: We want to grow together with our employees in the long term. The goal of every hire is a permanent and unlimited collaboration.
• Performance-based development opportunities: With appropriate performance and personal development, there are clear opportunities to take on additional responsibility within the company and to develop professionally.
• Continuous training: Regular opportunities to expand your professional knowledge and skills.
• Positive and collegial work environment: It is important to us that we enjoy working together, support each other, and work towards our goals together. We pull together, motivate each other to achieve good results, and create an environment where personal and professional development is possible.
• Attractive remuneration: A gross salary of €3,500 per month is planned for the position.

Our office at the Vörstetten location

At the Vörstetten location, a modern working environment awaits you on an office space of 140 square meters. Equipped with electrically height-adjustable desks and modern work equipment, our office optimally supports your workflows.

The office building offers a pleasant and quiet working atmosphere through air conditioning, underfloor heating, and room ventilation. Parking spaces directly in front of our office building make parking easy and convenient.

The newly developed industrial area where our location is situated is characterized by its quiet location and good bus connections, allowing for uncomplicated travel.

Your onboarding & our digital training platform

We plan approximately 4 to 8 weeks for your onboarding, depending on your prior experience.

You will receive access to our digital training platform right from the start, which provides you with all the necessary content for your new role. Onboarding is coordinated by the Operations Manager, ensuring you are specifically introduced to all relevant processes from the beginning.

The first part of the onboarding will be conducted in person. In addition, training videos, written instructions, and documented processes are available to guide you through your tasks step by step.

This way, you will not only know what to do but can also refer to existing processes and instructions at any time if you have questions. This also allows career changers to be systematically trained for their new role.

Key facts

Position: Operations Employee / Booking & Accommodation Management (m/f/d)
Work location: Vörstetten
Employment type: Full-time
Remuneration: €3,500 gross per month
Onboarding period: approx. 4–8 weeks
Perspective: Long-term cooperation with the goal of permanent employment