Minijob as Onboarding Customer Success Manager - Remote (m/w/d)

You want to do something meaningful alongside and support craftsmen in their new job? Then this mini-job is exactly right for you!

As Onboarding Customer Success Manager (m/w/d), you accompany our craftsmen on weekends throughout the application and onboarding process – from first contact to successful integration in craft businesses. You ensure that all information is accurate, communication runs smoothly, and our candidates and partner companies are well taken care of.

Aufgaben

Your tasks with us

• Begleitung unserer Handwerker – You are the point of contact for our candidates and accompany them from first contact to successful integration at our partner companies, especially on weekends.
• Individuelle Betreuung – You take the wishes and requirements of craftsmen into account and ensure a smooth application and onboarding process.
• Onboarding, das begeistert – You support in making the entry at our partner companies as easy and pleasant as possible.
• Proaktive Kommunikation – You stand in regular contact with candidates and ensure that they are well informed throughout the entire process.
• Feedback-Management – You gather feedback from craftsmen and contribute to continuous process improvement.
• Schnittstelle zwischen Kandidaten und Teams – You work closely with internal departments such as Candidate Excellence Management and Account Management.
• Effiziente Datenpflege – You document relevant information about candidates and keep our systems up to date.

With your support, you create a great onboarding experience and strengthen the bond between craftsmen and our partner companies!

Qualifikation

You bring with you

• Kommunikationsstärke und Empathie – You are sociable and can put yourself in the shoes of our craftsmen.
• Kundenorientierung – You value a positive candidate experience and work service-oriented.
• Zuverlässigkeit & Organisationsgeschick – Just on weekends, you are an important support for our team.
• Eigeninitiative und Lösungsorientierung – You take proactive action and find pragmatic solutions.
• Digitale Affinität – You feel comfortable with tools like CRM systems, Slack, and Zoom.
• Teamfähigkeit – You work well with others and actively bring yourself into the team.
• Lernbereitschaft – Even without prior experience, you can quickly get started with us through coaching and mentoring.

We expect from you German language skills at C2 level, as you communicate with candidates and partner companies where clear and unambiguous understanding is essential.

Benefits

• Thorough onboarding & personal mentoring

• wertschätzende Teamkultur

• A job that really makes a difference

• Perspective on long-term collaboration

• Modern work equipment – laptop, screen, and headset are available for productive work.

• 520 € mini-job (approx. 8 hours per week / 15 € per hour)

• Einsatz: 1 day per weekend (Saturday or Sunday)

• Einarbeitung: possible during the week or on weekends

• Remote-Option: Work from anywhere – both onboarding and weekend work are remote possible

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