Mid-Senior Hospitality Professionals

Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals

• Lead day-to-day hospitality operations across accommodation, F&B outlets, events, and/or multi-department environments to achieve service and financial targets
• Drive guest experience standards, quality assurance, and service recovery to strengthen satisfaction, reviews, and repeat business
• Manage staffing, rosters, and team performance through coaching, training, and structured performance management
• Oversee budgeting, forecasting, and cost controls (including labour productivity, procurement, and waste reduction) while maintaining service quality
• Implement SOPs, brand standards, and compliance processes aligned to South African workplace requirements, including OHS practices and incident reporting
• Maintain food safety and hygiene standards where relevant, including readiness for inspections and internal audits
• Partner with sales, marketing, and revenue functions to optimise occupancy, ADR/RevPAR (where applicable), covers, and overall profitability
• Manage supplier relationships, stock control, and operational readiness for peak periods, group bookings, and special events
• Produce operational reporting, track KPIs, and drive continuous improvement initiatives across service, efficiency, and quality
• Contribute to operational strategy, refurbishments, new openings, or turnaround plans depending on assignment

Requirements

• Relevant qualification preferred (Hospitality Management, Business, or related discipline); equivalent experience is considered
• 5–12+ years of progressive hospitality experience (hotels, lodges, resorts, restaurants, venues, leisure, gaming, or multi-site operations)
• Proven leadership capability with experience managing teams and delivering consistent service standards in customer-facing environments
• Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-led decision-making
• Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, workforce/roster platforms, and advanced Excel)
• Working knowledge of South African employment practices and operational compliance expectations, including Occupational Health and Safety (OHS) requirements
• Strong communication skills in English (additional local languages are advantageous depending on location and guest profile)
• Flexibility to support operational schedules, including weekends and public holidays, as required in hospitality

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development