Mid-Senior Hospitality Professionals

Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals

• Lead day-to-day hospitality operations across accommodation, F&B outlets, banqueting/events, and/or multi-department environments to achieve service and financial targets
• Drive guest experience standards, quality assurance, and service recovery processes to strengthen satisfaction and brand reputation
• Manage team performance through coaching, manpower planning, rostering, and development pathways
• Oversee budgets, forecasting, and cost controls, including labour productivity and procurement efficiency
• Implement SOPs, brand standards, and compliance requirements aligned to Singapore workplace expectations, including Workplace Safety and Health (WSH) practices
• Support food safety and hygiene compliance where relevant, including audit readiness and incident reporting processes
• Partner with commercial and revenue functions to optimise occupancy, ADR/RevPAR (where applicable), covers, and overall profitability
• Coordinate supplier and inventory management to ensure operational readiness for peak periods and major functions
• Produce operational reports, track KPIs, and drive continuous improvement initiatives across service, productivity, and quality
• Contribute to strategic initiatives such as new openings, refurbishments, or turnaround plans depending on assignment

Requirements

• Diploma or bachelor’s degree preferred (Hospitality Management, Business, or a related discipline); equivalent experience is considered
• 5–12+ years of progressive hospitality experience (hotels, serviced apartments, restaurants, attractions, MICE/venues, leisure, or multi-site operations)
• Proven leadership capability, including managing teams, service delivery, and operational performance in customer-facing environments
• Strong commercial and operational acumen across budgeting, forecasting, manpower planning, and KPI management
• Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, workforce/roster management platforms, and Excel)
• Working knowledge of Singapore employment practices and compliance expectations, including WSH-aligned safety standards
• Strong communication skills in English; additional languages (e.g., Mandarin) are advantageous depending on guest profile and role scope
• Flexibility to support operational schedules, including weekends and public holidays where required

Benefits

• Private Healthcare Plan
• Pension Plans
• Life Assurance
• Leave Package
• Training & Development