Mid-Market Account Manager

Job Description

Our mission

At Coface, our purpose is to make trade safer and more accessible for businesses of all sizes. We achieve this by combining global expertise with strong local insights, delivering tailored credit insurance solutions that empower our clients to grow with confidence. By working closely with our commercial teams and partners, we create real value and foster long-term relationships. This role is essential in strengthening our footprint in Switzerland and driving sustainable growth in a dynamic market.

Role purpose

As an Account Manager Mid-Market at Coface Switzerland, you will play a key role in managing and developing relationships with mid-market clients in the French-speaking region. Your mission is to ensure exceptional service delivery by supporting account managers, handling policy renewals, and providing technical and administrative expertise. You will act as a trusted partner for clients and brokers, contributing to their success while driving growth and reinforcing Coface’s position as a leading credit insurance provider.

YOUR MAIN MISSIONS

• Management of an existing mid-market customer portfolio in the French-speaking part of Switzerland (direct and through broker-channel), ensuring client satisfaction and growth.
• Lead and negotiate policy renewal procedures with customers and/or brokers, securing optimal terms and fostering long-term partnerships.
• Develop and execute account plans, including upselling and cross-selling opportunities to maximize portfolio value.
• Maintain strong client and broker relationships through regular visits and strategic advisory support, acting as a trusted partner for technical and contractual matters.
• Prepare and deliver client meeting documentation, ad-hoc reporting, and strategic recommendations to support decision-making.
• Manage contract documentation with full accountability for accuracy and compliance, and oversee data input processes.
• Collaborate closely with internal teams (underwriting, risk, claims) to resolve complex issues and ensure seamless service delivery.
• Ensure operational excellence and compliance across all administrative processes.