MID-LEVEL SERVICE DESK ANALYST (32312)

Job description

Main responsibilities:

- Act as the first point of contact for users, ensuring clear communication and a customer-centric approach.
- Provide Level 1 support for automations, Outsystems portals, and web applications (Vue.js, .NET, Java, etc.), escalating to Level 2 when necessary.
- Assist in troubleshooting and problem resolution, following up on tickets until closure.
- Document incidents, solutions, and best practices to support the knowledge base.
- Collaborate with internal teams, engaging in knowledge sharing and contributing to effective problem-solving.

Required skills

java .net level 1 support service desk vue.js outsystems level 2 support

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