Bosch Group
1 year ago
MID-LEVEL SERVICE DESK ANALYST (32312)
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Company information
- Company
- Bosch Group
- Location
- Brasil Brazil
- Posted
- 1 year ago
Job description
Main responsibilities:
- Act as the first point of contact for users, ensuring clear communication and a customer-centric approach.
- Provide Level 1 support for automations, Outsystems portals, and web applications (Vue.js, .NET, Java, etc.), escalating to Level 2 when necessary.
- Assist in troubleshooting and problem resolution, following up on tickets until closure.
- Document incidents, solutions, and best practices to support the knowledge base.
- Collaborate with internal teams, engaging in knowledge sharing and contributing to effective problem-solving.
Required skills
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