Ciudad de México | Customs Brokerage - Billing Team Leader

Job Description KEY RESPONSIBILITIES: EXPEDITORS CORE COMPETENCIES Exceptional Customer Service Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. This skill expectation applies both externally (customers, service providers) and internally (team members). Develops strong relationships with key stakeholders through open communication, trust, and a commitment to delivering results. Is proactive in identifying and addressing potential issues before they become major problems. Demonstrates a high level of professionalism, integrity, and respect for others. KEY RESPONSIBILITIES: EXPEDITORS CORE COMPETENCIES Leadership Provides guidance, support, and resources to team members to ensure successful project outcomes. Develops and implements processes and procedures that drive results and improve efficiency. Fosters a positive work environment by promoting open communication, collaboration, and continuous learning. Is proactive in identifying and addressing potential issues before they become major problems. Demonstrates a high level of professionalism, integrity, and respect for others. KEY RESPONSIBILITIES: EXPEDITORS CORE COMPETENCIES Communication Effectively communicates with team members, stakeholders, and customers to ensure successful project outcomes. Develops and implements processes and procedures that drive results and improve efficiency. Fosters a positive work environment by promoting open communication, collaboration, and continuous learning. Is proactive in identifying and addressing potential issues before they become major problems. Demonstrates a high level of professionalism, integrity, and respect for others.