vTech Solution
10 months ago
Messaging Specialist
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Company information
- Company
- vTech Solution
- Location
- Canada, Alberta Canada
- Posted
- 10 months ago
Job description
Job Summary:
The Messaging Specialist role supports various IT services within the Cloud Platform Services, including Exchange Online, MS Teams, M365 Defender, and M365 Purview. This role is responsible for ticket fulfillment, providing recommendations for optimizing configurations, and ensuring the smooth operation of messaging software and hardware infrastructure. The specialist will work within service level targets for incidents, changes, and problems related to Microsoft 365 workloads. Location:Alberta, Canada Responsibilities:
- Apply and interpret operational guidelines to enhance departmental business practices.
- Review new service and technology requests, assessing their impact on the operational environment and providing remediation recommendations.
- Assist in developing action plans, schedules, and estimates for architectural deployment and service delivery.
- Assist in developing task lists and resource assignments within architectural planning and deployments.
- Evaluate current services and recommend remedial actions.
- Perform hands-on implementation, upgrading, and troubleshooting of messaging software and hardware infrastructure.
- Perform problem diagnosis, troubleshooting, and resolution.
- Provide quality control on production implementations.
- Provide tracking and reporting of time and status on all work.
- Develop and maintain documentation.
- Develop messaging-related procedures.
- Ensure effective teamwork and proficient communication with team members, management, and supported ministries.
- Provide cross-training and knowledge transfer to team members. Required Skills & Certifications:
- Working knowledge and experience of IT infrastructure environments, including workstation/server hardware, software build and push strategies, and line-of-business applications and architectures.
- Sound understanding of IT Change and Communication Management and User Acceptance Testing frameworks.
- Excellent communication skills, both written and verbal.
- Proven ability to function independently and in a team environment. Preferred Skills & Certifications:
- Awareness of existing departmental IT policies, procedures, standards, guidelines, and practices.
- Experience with Exchange Online, MS Teams, M365 Defender, and M365 Purview. Special Considerations: Scheduling:
The Messaging Specialist role supports various IT services within the Cloud Platform Services, including Exchange Online, MS Teams, M365 Defender, and M365 Purview. This role is responsible for ticket fulfillment, providing recommendations for optimizing configurations, and ensuring the smooth operation of messaging software and hardware infrastructure. The specialist will work within service level targets for incidents, changes, and problems related to Microsoft 365 workloads. Location:Alberta, Canada Responsibilities:
- Apply and interpret operational guidelines to enhance departmental business practices.
- Review new service and technology requests, assessing their impact on the operational environment and providing remediation recommendations.
- Assist in developing action plans, schedules, and estimates for architectural deployment and service delivery.
- Assist in developing task lists and resource assignments within architectural planning and deployments.
- Evaluate current services and recommend remedial actions.
- Perform hands-on implementation, upgrading, and troubleshooting of messaging software and hardware infrastructure.
- Perform problem diagnosis, troubleshooting, and resolution.
- Provide quality control on production implementations.
- Provide tracking and reporting of time and status on all work.
- Develop and maintain documentation.
- Develop messaging-related procedures.
- Ensure effective teamwork and proficient communication with team members, management, and supported ministries.
- Provide cross-training and knowledge transfer to team members. Required Skills & Certifications:
- Working knowledge and experience of IT infrastructure environments, including workstation/server hardware, software build and push strategies, and line-of-business applications and architectures.
- Sound understanding of IT Change and Communication Management and User Acceptance Testing frameworks.
- Excellent communication skills, both written and verbal.
- Proven ability to function independently and in a team environment. Preferred Skills & Certifications:
- Awareness of existing departmental IT policies, procedures, standards, guidelines, and practices.
- Experience with Exchange Online, MS Teams, M365 Defender, and M365 Purview. Special Considerations: Scheduling:
Required skills
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