Merchant Success Manager

Job Description You will be considered as the functional expert for their clients processing and operational business. In addition, the key responsibilities outlined below for this role as part of the Client Services Client Success team. What we expect of you, day to day: Takes ownership & accountability for the overall client services experience for a set of assigned Merchants across Europe, to develop and maintain strong relationships with merchants, acting as their primary point of contact for all matters related to their processing and operational business. This includes but is not limited to: Providing expert-level support to merchants on all aspects of their processing and operational business; Developing and maintaining deep understanding of merchant's business needs and goals; Identifying opportunities to improve the overall client services experience and implementing changes as needed; Collaborating with other teams within the company to ensure seamless integration of services. In this role, you will be responsible for ensuring that merchants receive exceptional service, timely resolution of issues, and proactive communication. You will also be expected to maintain accurate records of all interactions with merchants, including but not limited to: Notes on meetings, calls, and emails; Tracking of merchant's progress towards their goals; Identification of trends and patterns in merchant behavior and performance. What we offer: Competitive salary and benefits package; Opportunities for professional growth and development; Collaborative and dynamic work environment; Flexible working hours and remote work options.