Quality and Customer Relations Manager

Menedżerka / Menedżer​ ds. Jakości i Relacji z Klientami Place of work: Augustów Your scope of responsibilities Acting as an ambassador for Quality Service to Customers in the Customer Center Engaging and encouraging employees at the Customer Center to build a customer-centric culture Taking care of the highest quality of service according to applicable standards and responsible sales declaration (sales ethics) Controlling the process conducted at the Customer Center and making decisions Ensuring continuity of operations and processes, as well as monitoring and analyzing key performance indicators Identifying areas for improvement and implementing changes to optimize processes and improve customer satisfaction Providing support and guidance to employees in the Customer Center, as well as coordinating activities and projects Developing and maintaining relationships with customers, identifying their needs and expectations, and providing tailored solutions and services Maintaining a high level of professionalism, integrity, and confidentiality in all interactions with customers and stakeholders