IT Incident Management Manager

Your Requirements:

• Higher education, preferably in IT
• Minimum 2 years of experience in a similar position.
• Good knowledge of English (B1/B2) is preferred
• Expert-level knowledge of ITIL processes related to the role
• Knowledge of Microsoft Office solutions
• Knowledge of Jira, Confluence.
• Basic knowledge of Windows and Linux operating systems
• Ability to work under stressful conditions (outages)
• Ability to coordinate the work of a group of people
• Accuracy, reliability, creativity
• Ability for analytical thinking

Your role will be:

• Coordinating and restoring IT services, minimizing negative impact on company operations.
• Creating War Rooms, coordinating activities, monitoring and documenting their progress during IT incidents.
• Developing and improving a consistent and efficient Incident Management process.
• Continuously maintaining and developing tools and resources for effective Major Incident Management.
• Preparing post-incident reports.
• Conducting business and technical communication regarding incident impact and recovery progress to the recipient network, using standard Incident Management tools (SMS, email).
• Providing input regarding outages to the Problem Management Process.
• Developing and improving a consistent and efficient Problem Management process.
• Continuous improvement and execution of IT Service Quality Control processes.
• Close cooperation and substantive support for IT Division employees in the scope of implemented projects.
• Close cooperation with the Risk Department in the area of Business Continuity Plans for the LUX MED Group

At LUX MED Group, we create a work environment where everyone can be themselves – regardless of age, gender, or health status. Our recruitment process is gender-neutral and provides equal opportunities to all applicants.