Member Relations & Communication Specialist

Job Title: Member Relations & Communication Specialist Job Summary: This dynamic role blends student outreach and admissions counselling with digital engagement and international member relations. The candidate will manage end-to-end student admissions while enhancing visibility through social media and offline initiatives. Additionally, they will oversee global member engagement. Key Responsibilities Social Media & Digital Engagement Drive social media engagement related to admissions, events, and member news. Create engaging content for various social media platforms (LinkedIn, Twitter, Facebook, Instagram). Develop and implement social media strategies to increase brand awareness and engagement. Monitor social media channels and respond to inquiries and comments promptly. Analyze social media performance and provide reports on key metrics. Admissions Counselling & Student Outreach Manage the full cycle of student admissions, from inquiry to enrolment. Counsel prospective students on program offerings, admission requirements, and the student experience. Coordinate and execute recruitment events (virtual and in-person) to attract prospective students. Maintain accurate records of student interactions and application status. Provide excellent customer service to prospective and current students. International Member Relations Cultivate and maintain relationships with international members. Develop and implement communication strategies to keep members informed and engaged. Organize and facilitate international member events and webinars. Respond to member inquiries and provide support as needed. Collaborate with other departments to ensure member needs are met. Offline Initiatives Develop and implement offline marketing and outreach strategies. Represent the organization at conferences, fairs, and other events. Build and maintain relationships with key stakeholders. Create and distribute print and promotional materials. Measure the effectiveness of offline initiatives. Qualifications Bachelor's degree in marketing, communications, or a related field. Proven experience in social media management and digital marketing. Excellent written and verbal communication skills. Strong interpersonal and customer service skills. Experience in student admissions or higher education is a plus. Experience working with international audiences. Ability to work independently and as part of a team. Excellent organizational and time management skills. Proficiency in Microsoft Office Suite. Benefits Competitive salary. Health insurance. Paid time off. Professional development opportunities. Opportunity to work in a dynamic and international environment.