Member Fulfilment Officer – Temp Assignment (Possible Permanent)

Adelaide, SA | Purpose-Driven, Member-Focused Credit Union

This opportunity sits within a small, friendly team that values accuracy, service excellence and genuine care for its members.

As the Member Fulfilment Officer, you’ll support members across a range of fulfilment, processing and administrative tasks. You will be responsible for ensuring member requests are completed accurately, efficiently and with a strong service mindset. This is a member-facing role requiring professionalism, empathy and excellent communication skills.

• Manage fulfilment activities such as account openings / updates, documentation, member correspondence and general enquiries.
  

• Process transactions, payments, mail-outs and member instructions with a high degree of accuracy.
  

• Perform daily reconciliation tasks to ensure data integrity and correct processing.
  

• Maintain and update member records while adhering to privacy and compliance requirements.
  

• Collaborate closely with a small team to deliver seamless, end-to-end member experiences.
  

• Respond to member enquiries (phone and email) with warmth, professionalism and solutions-focused communication.
  

• Identify areas where process improvements can enhance efficiency or member satisfaction.
  

• Previous experience in a credit union, mutual bank or financial services environment is highly valued.
  

• Experience with the Data Action (Phoenix / BankFlex) core banking system will be strongly regarded.
  

• Strong reconciliation experience and the ability to resolve discrepancies promptly and accurately.
  

• High attention to detail, excellent data entry accuracy and a strong sense of responsibility.
  

• Confident communicator with proven experience in a member-facing or customer-service role with Credit Union.
  

• Ability to work collaboratively in a small team while managing your own workflow.
  

• Strong computer literacy and the ability to learn systems quickly.
  

• A genuine commitment to member care, community values and service excellence
  

• Join a purpose-driven credit union recognised for its member-first values.
  

• Supportive, close-knit operations team.
  

• Opportunity to add value to small credit union team.
  

• Temp role with genuine potential to go permanent.
  

• Competitive hourly rate and Temp benefits available.
  

If you have the experience listed above and are excited by the idea of supporting a credit-union community, we’d love to hear from you.