Meeting Request Coordintor | Full Time | Downtown Toronto

Sodexo is growing! We are looking for a Customer Service Specialist to join our dynamic team. This position is a full-time role. You will be offered a great team environment, work/life balance, and the ability to ensure customer satisfaction. As our Customer Service Specialist, your responsibilities will include:

• Handle inquiries and resolve problems encountered by our clients and customers in a timely and professional manner.
• Record, analyze, and report on recurring difficulties to identify trends and areas for improvement.
• Maintain a comprehensive method of documenting, tracking, and analyzing customer feedback.
• Share customer feedback, review statistics, and trends with relevant staff to drive continuous improvement.
• Make data-driven recommendations for quality improvement initiatives.
• Respond promptly to email inquiries and send written communications in response to customer feedback forms.
• Collaborate with cross-functional teams to address complex customer issues and develop long-term solutions.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
• Participate in regular training sessions to enhance customer service skills and stay current with industry best practices.
• Assist in developing and implementing customer retention strategies.
• Identify and escalate critical issues to appropriate departments or management when necessary.
• Contribute to the creation and maintenance of a knowledge base for common customer inquiries and solutions.
• Adhere to company policies and procedures while ensuring a high level of customer satisfaction.