Medical Office Assistant

About the Role

Join a thriving, well-established multidisciplinary clinic providing exceptional patient care in the heart of Burnaby. Were looking for a hard-working, detail-oriented MOA who thrives in a fast-paced, team-based environment. If you enjoy supporting clinicians and creating a smooth, welcoming experience for patients, this role is for you.

What Youll Do

• Greet patients, manage check-ins/outs, and deliver an outstanding front-desk experience.
• Schedule, confirm, and adjust appointments using JaneApp (experience preferred).
• Handle multi-line phones and inboxes; respond to patient inquiries with professionalism.
• Process payments, issue receipts, manage direct billing/ICBC/extended benefits where applicable.
• Maintain accurate patient records, intake forms, referrals, and documentation.
• Coordinate with a multidisciplinary team (e.g., physio, chiro, RMT,).
• Support day-to-day clinic operations (room turnovers, inventory, tidy reception, opening/closing).
• Protect patient confidentiality and adhere to clinic policies and privacy regulations.

What You Bring

• Previous MOA/medical reception experience (multidisciplinary clinic experience is an asset).
• JaneApp proficiency (or demonstrated ability to learn quickly).
• Strong communication, organization, and follow-through; you stay calm under pressure.
• Tech-savvy with accurate data entry and comfort with POS/benefits billing.
• A team-first mindset and a reputation for reliability and initiative.
• Availability for the posted hours, including rotating Saturdays.

Nice-to-Haves

• Experience with ICBC/MSP/extended health direct billing.
• Basic understanding of medical terminology and clinic workflows.
• Second language (common local languages are an asset).

Hours & Compensation

• Clinic hours: Mon-Fri 10:00-7:00; Sat 10:00-4:00.
• Compensation: $20-25/hr (commensurate with experience)

Why Join Us

• Stable, well-established clinic with steady patient volume.
• Transit-friendly location (1 block from SkyTrain).
• Supportive, collaborative team and clear procedures that set you up for success.
• Opportunities to grow your skills with a respected local practice.