Medical Information Specialist Italian & English

This role focuses on customer service and support in the medical field, providing specific information on healthcare products and services. 

Responsibilities: 

• Managing all customer inquiries to a successful resolution; 
• Providing product and disease state information covering both on and off label information within the guidelines of Standard Responses;  
• Providing world-class customer service and immediate resolution to inquiries at the point of customer contact;  
• Effectively and consistently communicating messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service;  
• Evaluating and escalating calls appropriately; 
• Responding to non-phone customer inquiries (e.g., e-mail, fax); 
• Complying with all industry regulations including adverse event and product quality processes;  
• Managing all assigned project work in a timely manner;  
• Maintaining up-to-date knowledge of product, medical, disease and industry information;  
• Obtaining pertinent customer information and record customer interactions in appropriate systems;  
• Communicating customer calls, issues, trends, programs, and solutions;  
• Interacting with team members to manage a broad number of products, medical and business issues and share best practices.   

Qualifications:

• Excellent language skills (B2 upwards - Italian and English); 
• Previous experience in a call center environment;   
• Experience providing medical information and customer service to healthcare professionals over the phone;   
• Demonstrated competency using information technology, computers and databases;  
• Excellent communication skills; 
• Ability to multitask;
• Problem solving and decision-making skills;  
• Time management skills;  
• Interpersonal skills; 
• Organizational skills;  
• Team-oriented. 

Education: 

• University graduate + 3 years of training (university, apprenticeship, vocational training) or 2 + years into life science degree. 
• 3 years of training in life science would be a plus. 

What we offer:

• Attractive salary; 
• Temporary contract (maternity leave replacement);
• Remote work model; 
• Full-time Monday to Friday (without night shifts); 
• Good opportunities to develop a professional career; 
• Access to comprehensive learning, training, and development via our extensive Global learning platform.  
• Opportunity to apply for external professional training and courses that can be co-financed by Conduent. 
• Global Company, working in an international diverse and inclusive environment. 

And our attractive extras for all our Associates: 

• Private medical insurance coverage;  
• Free access to the Bookster library; 
• Meal tickets; 
• Referral bonuses for new hires recommended by you. 

Why Join Us?

• Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.
• Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.
• Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.
• Recognition as a Most Loved Workplace®: Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.
• Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.