Safety & Service Employee Almere

This is a role in which you are actively involved with safety. You ensure safety by connecting and acting decisively when necessary. You are among people and are visibly present at the station and on the train. You have active contact with travelers and colleagues and intervene when tension arises. Your work revolves around addressing, de-escalating, and acting. Not afterwards, but at the moment itself.

Want to know more about how it works in practice? Sign up for an online information session and hear from employees themselves what the work is like in practice. You can find an overview of all events here.

You will monitor the safety of travelers and colleagues. You work preventively and service-oriented, with safety always taking priority. Together, we ensure that travelers can make their journeys safely. The situation at the station or on the train can change in seconds. From a calm shift to a moment that requires quick, thoughtful action. You are visibly present and will address people regarding their behavior and rules. You resolve most situations by staying calm and communicating clearly. If that is not enough, you will act professionally. What you bring to this role includes mental resilience: staying calm, setting boundaries, and continuing to act as pressure increases.

What you will do:

• Supervise the station and the train.
• Address travelers regarding behavior and rules.
• Prevent and manage conflict situations.
• Act in a de-escalating manner during tension or aggression.
• Take enforcement action in case of criminal offenses and emergencies.
• Search individuals, issue violation reports, and use force within your authority.
• Collaborate with colleagues and chain partners such as the police.
• Provide service to travelers, without losing sight of safety.

Training:
If you are hired, you will undergo an internal training program of 26 weeks (36 hours per week). You will gain practical experience at the base location under the guidance of a workplace supervisor, and you will attend classes at the NS Learning Center in Amersfoort. You will also have workplace assignments and training in the use of force and self-defense (RTGB). This way, you combine professional knowledge with practical experience.

More information about the training program can be found here.

You will work from the Almere base location, a station with high footfall and rapid traveler turnover. This requires employees who can maintain an overview, set clear boundaries, and are not easily impressed. You will be part of a team of 39 Safety & Service colleagues and 1 team manager.

A shift always starts with a briefing with your colleagues where you discuss what's happening during that shift. You will go out in pairs and ensure you are visibly working, at the station and on the train. You may also be deployed at another station in case of emergencies.

You understand that safety starts with communication. You remain calm, even under pressure. You know how to act professionally and respectfully. You always work with one or more colleagues. The following is important for this role:

• MBO 3 work and thinking level.
• Age 18+.
• You have a B driving license, or will obtain it within 1 year.
• Your own transportation (bicycle, scooter, car) to get to your base location.
• Good vision and hearing. Glasses or lenses are acceptable up to a maximum of +5 or –8.
• A positive Certificate of Conduct with Police Data (VOG-P) is a prerequisite to start in this role.

Furthermore, you are:

• Mentally resilient and not intimidated by conflict or aggression.
• Stress-resistant and calm. You remain clear during tense situations.
• Someone who dares to address people and knows how to set boundaries.
• People-oriented. You provide service where needed.
• Physically fit to run across the station if necessary.
• Good at communicating in both Dutch and English.

Please note:

• With a 36-hour workweek, you work 40 hours one week and 32 hours the other week. This means you get one day off every 2 weeks.
• After the training period, it is possible to work part-time (24 or 32 hours per week) with the agreement of your team manager.
• You are willing to work according to a full continuous roster. This means you can be scheduled for day shifts, night shifts, weekend shifts, and public holidays. The assumption is that you will work 2 weekends per month. It is important that you are available for all shifts.

For this vacancy, based on a 36-hour workweek, we offer:

Salary:

• Starting salary between € 2,725.56 and € 3,186.00 gross per month. Your salary can eventually increase to € 4,114.44 during your career.
• 3+ years of experience as a BOA-domain 4? Then the starting salary can increase to € 3,831.84 gross per month. Your salary can eventually increase to € 4,114.44 during your career.
• Allowance for irregular hours. During training, an average of € 220 gross per month, and after training, an average of € 900 gross per month.

And:

• Paid training and salary from your 1st working day.
• Permanent contract after 1 year of good performance.
• 8% holiday pay, 3% year-end bonus, and a good pension scheme.
• 24 to 32 vacation days + extra days off due to irregular hours.
• Opportunity to swap 3 Christian holidays.
• NS Business Card 2nd class for free train travel (family members travel for free during off-peak hours).
• 1st class travel at an additional personal contribution.
• Once you have worked at NS for 1 year, you will also receive a discount on European train travel.
• Referral bonus for new colleagues of € 1,000 net.

Would you like to know more? View the NS CLA here.

Do you see yourself working as a Safety & Service Employee at the station and on the train? Apply directly. You will receive an automatic application confirmation within a few minutes. You will be notified about your application within three working days.

Good to know:

• At NS, we believe everyone is unique. You can see this in everything we do, and therefore also in our recruitment policy.
• The application procedure includes, among other things, a background check and the request for a Certificate of Conduct with Police Data (VOG-P).
• We want to recruit our new colleague ourselves for this vacancy. Therefore, this is not an invitation for unsolicited offers.

• Application receivedWe have received your application and will let you know within 2 weeks if we will proceed with you in this procedure.
  
• Telephone intake interviewDuring this interview via WhatsApp video call, we will discuss your motivation and your perception of the role. Practical matters such as travel distance, availability, and personal transportation will also be discussed.
  
• Job interview

  We will invite you for a job interview with the recruiter and the team manager. The interview will take place digitally via Microsoft Teams.

  
  
• Psychological assessmentIn this role, performing well mentally is important, therefore a capacity test, role-playing exercise, and an interview with a Psychologist are part of the application procedure. Various external locations in the Netherlands conduct these tests.
  
• Medical examinationA medical examination is part of the application procedure. Your vision, hearing, and blood pressure, among other things, will be tested. Various external locations in the Netherlands conduct these tests.
  
• EmploymentAfter completing the employment conditions interview, you will be employed by NS, welcome! You will start your internal training shortly.