Service Desk Employee

What do you bring?

• You bring experience in a similar service-oriented role, for example as a Service Desk Employee or Information Desk Employee, or Receptionist.
• You have experience with administrative tasks.
• You have at least 1 year of experience in retail. Do you have experience in the DIY sector? Even better!
• You enjoy learning everything about our branch and our assortment.
• A queue at the Service Desk? Or a difficult question from a customer? No problem. You keep an overview and stay calm.
• You are a real go-getter, working evenings and/or weekends is no problem for you.

What do you get from us?

• A gross salary between € 2,074 and € 2,800 (scale 4) per month (based on 38 hours), depending on your relevant work experience and age. The mentioned salary applies from 20 years old. If you are younger, the corresponding youth wage applies: www.werkenbijhornbach.nl/jeugdlonen.
• 24 days per year to celebrate holidays.
• A contract for 8 months for a fixed number of hours per week. After that, we continue, that's what we aim for!
• A good result for HORNBACH? Then a nice bonus too, every quarter.
• Travel expenses reimbursement. From 10 kilometers one way, you will receive a reimbursement from us. We will then pay your second-class public transport costs, or €0.23 per kilometer if you come by car with a maximum of 40 kilometers per day.
• An extensive onboarding period. And then full attention to your development, with (vocational) training and courses.
• A well-arranged pension. We pay 2/3 of the premium, you pay the rest.
• A nice (free) meal when you work evenings. Enjoy your meal!
• A place within our growing family of doers, where there is always something to do.

The coffee is ready for you.

Are you also curious where you can find us? And how long it takes to get there by bike, public transport, walking or car? Check the travel time calculator below!

About HORNBACH

HORNBACH is an international chain of DIY stores with garden centers. We are a German family business with more than 25,000 employees in Europe. Since 1997, we have been active in the Netherlands with eighteen DIY stores, one HORNBACH Flooring branch, a CustomerServiceCenter and a ServiceOffice, where a total of 4,000 employees work. We focus on private individuals and professionals who want to build, renovate, and DIY.

The basis of our success? Our five core values: the lowest price guarantee, expert advice, extensive service, an enormous assortment of 120,000 items and large stocks, so that customers never miss out.

That requires people who know their trade, are hands-on, and enjoy working together.

Frequently Asked Questions

How old do I have to be to work at the Service & Checkout department?

You must be at least 16 years old, due to the safety requirements in the DIY store. Our team consists of colleagues of all ages and backgrounds. What they have in common? They stand by each other and ensure that everyone feels welcome.

How big is the Service & Checkout department where I will be working?

That depends on the branch. In some branches, 30 or 35 colleagues work in the Service & Checkout department, in other branches, this can be 50. Of course, you won't all work at the same time, but in different shifts and also in different locations within the branch.

What are the working hours?

Your working hours are flexible. We create your schedule together, and you will receive it four weeks in advance.

HORNBACH is open from Monday to Friday from 7:00 AM to 9:00 PM. On Saturdays, most branches are open from 8:00 AM to 6:00 PM (except Alblasserdam: 8:00 AM to 8:00 PM).

On Sundays, most branches are open from 10:00 AM to 5:00 PM. Nieuwerkerk aan den IJssel, Groningen, Apeldoorn, Enschede, and Nijmegen are open from 12:00 PM to 5:00 PM. And Alblasserdam is closed on Sundays.

The application procedure.

Apply

Do you now think 'YES! That sounds like something for me?' Then send us your application! If we also see a match? Then we hope to get to know you personally soon. We are curious!

First interview

During the first meeting, we will discuss your work experience and motivation. Also, ask plenty of questions. About the position, your colleagues, or the salary. We answer them with pleasure, because it is never one-way traffic with us.

Second interview

Whether a second interview is needed depends on the position you have applied for. During this interview, we will delve deeper into what working at HORNBACH actually means, the content of the position, team composition, and your interests and ambitions.

Screening (VOG)

For a Checkout position, you need a VOG (Certificate of Conduct). We will then send you a link with which you can apply for your VOG from Justis. Of course, we will pay the costs.

Offer

Did you rock the interview? Then we will make you an offer. Do you agree with our proposal? Then we will send you the contract and together we will determine your exact start date. Welcome to HORNBACH!